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The Rubber Meets the Road

Final rulings signify start of next phase of transition

By John Rhodes
President, Refrigeration Emerson Climate Technologies

 For two years, the commercial refrigeration industry has been reeling from a one-two regulatory punch from the Department of Energy and the Environmental Protection Agency. This convergence of aggressive regulations was unprecedented for our industry.


It has forced us to explore every possibility to engineer the next generation of refrigeration systems — those that are capable of achieving new levels of energy efficiency while using an emerging class of eco-friendly refrigerants.

Not only has this process consumed much of our efforts here at Emerson Climate Technologies, it’s also been the topic of discussion and debate throughout the industry. It was partly the reason why we launched our E360 platform last year: to provide a forum for these important conversations to take place and help the industry achieve consensus on our approach to these regulations.

Given the complexity of the industry and the broad range of segments affected, there’s no question the final rulings are challenging to digest.

While the rulings do indicate some responsiveness to the industry’s collective comments and concerns — such as slight timing delays and some application-specific concessions — the larger time frame and the targets set forth are still very aggressive.

But now that the rulings are final, the industry begins the “action” phase of this transition. This is where the rubber meets the road.

Now’s the time for us to translate our proof-of-concept designs into tangible courses of action that lead us on the best path forward. The dialogue will certainly continue, but now it will be more focused on identifying the specific solutions that will take us into the future of commercial refrigeration.

More than ever, we will still need the combined input and knowledge of all industry constituencies. We’ll need to understand the efforts required by everyone in the value chain and agree on a direction that works for all parties.

There are still many questions and moving pieces in this process, and it may take a while for the dust to settle. But from a big picture perspective, the time to start putting plans into action is now.

Convenience Stores: Replicating a Great Customer Experience in Every Store

“I need to provide a consistent shopping experience across all stores.”

This is the third post in a six-part series that addresses the main business challenges convenience store operators face today.

Delivering a great customer experience in one location is difficult enough. To build a strong reputation as a high quality food provider, convenience store chains need to ensure their customers have a great experience each time they shop, no matter which store they visit. Store environments and shopping conditions need to be remarkable across the entire enterprise.

Driving consistency in all stores is increasingly complex. Today, stores vary in shapes and sizes, are spread out geographically and have diverse layouts. Many convenience store operators lack the ability to monitor mechanical system performance; they have no way to know if a problem arises with their systems. Also, employee experience and skill levels may vary from location to location.

Refrigeration and lighting consume 65 percent of the energy used by convenience stores.1

A convenience store operator has limited visibility into how corporate standards are being followed at the store level. To make changes to temperatures or lighting, they likely need to use store associates to adjust the systems manually at each location, which is inefficient and time consuming and is often determined by personnel putting their own comfort ahead of their customers’. If a system problem occurs, it can be costly – resulting in unnecessary service calls, misdiagnoses by service providers, and even product loss.

When an operator cannot see and measure what is happening across every location, it’s difficult to run their business as efficiently and profitably as is needed in today’s changing convenience store landscape.

A positive outcome at one store needs to translate into a positive outcome at every store. Replication is key to developing a brand experience across all stores while simultaneously controlling operational costs – especially when it comes to food.

Implementing facility controls and enterprise monitoring will help remove inefficiencies, inconsistencies and unnecessary costs, enforce policy and provide uniform problem resolution across the network of stores. Facility management systems, like ecoSYS Site Supervisor, allow convenience stores to control HVAC, refrigeration systems and lighting. When combined with remote monitoring through ProAct Services, adjustments to systems settings can be made in all stores from one central location, ensuring consistency across the enterprise.

Then, when a customer walks into any store location within a chain, they’ll know the food quality and store environment will meet the same high standards they’ve come to expect from the convenience store brand.

Look for the next post in this series for specific ways convenience stores can provide a consistently positive experience across all stores.

John Atchley
National Account Executive, Retail Solutions
Emerson Climate Technologies

Source: 1. Information Sheet, 2014

Comfort – A key metric for homeowner satisfaction

AC_contractor_homeowner_1_resizedI recently came across an article about comfort and was intrigued by the parallel’s it has to both my personal purchasing behaviors and my professional responsibilities.

We can all probably relate to purchase regret; a product that didn’t meet our expectations, a bad customer service call associated with a product, or simply learning of a friend that “got a better deal” as some examples of this regret.

The article expands on how it’s important to be an informed buyer in any major purchase decision; doing your research upfront, getting recommendations from friends or family, and in general proactively thinking about and considering what you are looking for in advance of your purchase.

When faced with choosing an HVAC system, research and planning helps the consumer ask insightful questions of the contractor, and likewise gives the contractor the opportunity to have a dialogue with the customer and really understand their needs.

The author talks about how his really satisfied customers thank his business for making them comfortable, not necessarily for saving them money on their energy bills, which is a typical side-benefit of improving the comfort of a conditioned space.

I hope that when you make your next significant purchase decision, whether HVAC related or not, that you will do your homework to ensure a regret-free purchase and one that makes you comfortable in more ways than one.

David Hules
Director of Marketing, Air Conditioning

Resources for your HVAC purchase decision:

Suggested reading – Two-Stage A/C Systems Save Money, Energy

Seer_labelA recent Angie’s List article touts the benefits of two-stage air conditioning systems, mentioning the compressor as a standout feature that differentiates it from a standard, single stage cooling system. The article also explains the details of the energy savings and comfort benefits. It’s really good to see this message communicated in this popular consumer forum.

Read the full article
Learn about Copeland Scroll™ two-stage compressors

Frank Landwehr
VP of Marketing and Planning, Air Conditioning

Technologies Homeowners are Ready to Invest in for Comfort

Getting Comfortable with Designer Air, a new webinar series on how modulation technologies are enabling enhanced comfort and improved efficiency in homes and businesses around the U.S. This webinar series is designed specifically for air conditioning contractors and facility managers to become more informed on the latest information about compressor modulation and the role it plays in enabling ‘Designer Air’.

Sept. 30th Webinar

In this third installment of the Getting Comfortable with Designer Air webinar series, join Jeff Christian, Energy Efficiency Specialist, and Brandy Powell, Vice President of Variable Speed as they discuss “Technologies Homeowners are Ready to Invest in for Comfort: Part 1”.

As homeowners begin to invest in enhancing the look of their home, they’re also ready to invest in an HVAC upgrade. Modulating Technologies offer both comfort and energy savings advantages, and the right application of these technologies can provide homeowners with the ultimate level of comfort. Throughout this webinar Jeff and Brandy will spotlight:

  • Differences between Modulation Technologies and how this will drive the market in the future
  • How do you handle explaining and approaching different AC Energy options with homeowners?
  • The Connected Home: What it means for the contractor, what it means for the homeowner
  • Technology Trends: Challenges and future technology

Tune in on September 30th from 2-3 p.m. EST, and learn from our experts about the benefits modulation technology offers to homeowners.

For more information, please visit our Website or
register now


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