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Simplifying Commercial Refrigeration Service

Michael Williams_Blog Michael Williams | Copeland Product Manager
Emerson Commercial & Residential Solutions

In a perfect world, retailers would employ an on-site service technician to continuously monitor their refrigeration system’s performance. But often this scenario just isn’t feasible. That’s why the emergence of built-in compressor electronics, like Emerson’s CoreSense™ technology, is revolutionizing the commercial refrigeration service paradigm. To learn more, watch the full video here.


Put yourself in the shoes of a refrigeration technician. Your livelihood is, essentially, based on your reputation for consistency. Just one misdiagnosis or system failure can cause operators to lose trust in even the best technician. Knowing the ins and outs of every piece of equipment is a daunting task, but one that can make or break a technician’s career.

Compressor failure is a worst-case scenario in commercial refrigeration applications. For supermarket operators, it can mean massive product losses combined with system maintenance expenses, repairs and compressor replacement. System failures can blemish the reputations of service technicians responsible for proper diagnosis and preventing system faults before they occur.

At the same time, finding skilled technicians who are trained to maintain your specific system requirements is becoming more difficult every day.

That’s why on-board compressor protection and diagnostic controls are essential to ensuring refrigeration reliability. Designed with advanced communication capabilities, CoreSense technology allows contractors and technicians to accurately diagnose and troubleshoot systems issues, either at a customer’s site or remotely via mobile device access.

In the foodservice sector, operators are shifting their business structures to provide more fresh food offerings and on-the-go meals. As a result, their refrigeration requirements are growing — and becoming more complex.

With CoreSense Diagnostics, technicians can quickly access easy-to-interpret fault codes and remove the guesswork from troubleshooting. CoreSense modules can link to store supervisors and facility management systems, enabling remote monitoring of system conditions, proactive maintenance, scheduling and precise identification of issues — even before technicians are assigned to fix them. In many cases, a technician can identify the issue at hand and identify the necessary parts and tools before they begin the service call.

The value of a skilled HVACR technician cannot be underestimated, but even the best ones will occasionally make mistakes. With CoreSense, Emerson provides technicians and operators alike with the technology that can help reduce misdiagnoses and prevent system failures.

Click and Collect Presents New Opportunities for Retailers

Ani Jayanth | Director, Product Marketing
Emerson Commercial & Residential Solutions

Click and collect is revolutionizing the way customers purchase groceries — while keeping food retailers on their toes to establish a winning fulfillment model. To read the full article and learn how retailers can work to meet the demand, click here.

Click and Collect image

Needing to grocery shop but lacking the time and energy to do so is a common challenge. Hectic work and school schedules, more pressing errands to run and other time demands add up, leaving few opportunities to drive to a grocery store, fill up a cart, pay, load the groceries into your vehicle, drive home and, finally, unload them.

Fortunately, food retailers have devised a method to help ease the stress of time-constrained consumers seeking a quicker method of purchasing groceries. The click and collect model allows shoppers to compile and submit their grocery list online and have everything from frozen dinners to fresh produce hand-picked by store employees and delivered to the customers’ vehicles in the store parking lot. Customers who utilize the click and collect system can be home with their pantry and fridge stocked with groceries in as quickly as 30 minutes.

Today, 20 percent of Americans purchase at least some of their groceries online. That number is expected to grow to 70 percent by 2025. Click and collect shows that retailers are not ignoring that data; they’re using it in an attempt to meet changing customer expectations. Executed properly, a good click and collect experience could generate enhanced customer loyalty and spur future purchases. On the flip side of that coin, just one bad experience — for example, one bruised piece of produce or damaged frozen good — could lead to the loss of a customer and detriment to a brand name.

Another major challenge for retailers interested in implementing a click and collect option is the need for new (or improved) refrigeration and order fulfillment strategies to ensure proper temperature and humidity conditions are maintained throughout the entire process. Repeated door openings from workers going in and out of the cold storage or refrigerated locker may make it difficult to maintain food quality.

As a result, refrigeration systems must be equipped with robust capabilities to meet the following requirements:

  • Fast, effective temperature pull-downs
  • Controls to optimize system performance for peak use and energy savings
  • Demand-driven defrost schemes
  • Consistently reliable uptime
  • Energy-efficient operation methods
  • Always-on, remote monitoring capabilities to respond to potential issues
  • Diagnostics for early detection, prediction and fault prevention

Click and collect represents a tremendous growth opportunity for food retailers as consumers continue to embrace online grocery shopping. To succeed in this competitive arena, earn customer loyalty and capture market share, retailers will likely need to delight their customers with every transaction. Emerson is committed to giving retailers the tools they need to help deliver the freshest, highest-quality foods and make the most of this opportunity.

For more information, read the full article here.

An Ounce of Prevention Could Help Save Lives, Reputations and Revenues

Dean Landeche_Blog Dean Landeche | Marketing Cold Chain Leader
Emerson Commercial & Residential Solutions

This blog is a commentary on an April 2018 article published on Science Daily’s website at which evaluated a recent study on the costs of food borne illnesses in restaurants.


It seems like every month there’s a new story of a high-profile food recall or restaurant shutdown due to food borne illness outbreaks. As if food retailers need to be reminded of the damage these incidents can inflict on a brand, too often we hear of major chains and manufacturers having to close their doors — in part due to food poisoning judgments. Even if these companies do manage to stay in business, the potential for financial, reputation and human costs is significant.

And if those weren’t enough incentives, restaurants also have regulatory drivers for food safety. The Food Safety Modernization Act (FSMA), for example, seeks to push for improved traceability throughout the food supply chain.

Foodborne illness outbreaks can certainly be major setbacks for restaurants, but to date, the impacts of these incidents on bottom lines have been difficult to quantify. Many restaurant retailers are not fully aware of the potential financial costs of these incidents. Knowing this information can help them determine how much to invest in appropriate food-safety measures.

Study shows costs are proportionate to the size of the outbreak

A recent study by Johns Hopkins Bloomberg School of Public Health suggests that just one outbreak can cost millions in lost revenue, fines, lawsuits, legal fees, insurance premium increases and more.

Based on computer simulations used in the study, a foodborne illness outbreak can have a large impact, regardless of the size of the restaurant or the outbreak. A fast food restaurant could incur anywhere from $4,000 for a single outbreak in which five people get sick to $2.5 million for a single outbreak in which 250 people fall ill (taking into account lost revenue, lawsuits, legal fees and fines).

According to the Centers for Disease Control and Prevention (CDC), the annual occurrences of foodborne illness are more common than we may think:

  • Approximately 48 million people get sick
  • 28,000 are hospitalized
  • 3,000 die from food-related illnesses, which are often referred to as food poisoning

Pathogens that caused outbreaks in restaurants from 2010–2015 include listeria, norovirus, hepatitis A, E. coli and salmonella.

Preventative actions are the cure

The question then becomes: What’s causing these pathogens to arise? Often, the leading causes can simply be traced to not adhering to basic food safety best practices: cross-contamination; time and temperature excursions; cleaning; and sanitation.

Of course, Emerson can play an integral role in helping retailers minimize temperature deviations and maintain optimal conditions throughout the supply chain. We know that out-of-tolerance temperatures over prolonged periods of time can contribute to many of the threats posed to food quality. Our capabilities in temperature management, tracking and recording at all stages of food’s journey have become increasingly important for cold chain operators.

Our GO Real-Time temperature trackers for the cargo space provide live monitoring and reporting of perishable product cargo container temperature and location from anywhere in the world. The solution captures and stores data in a cloud-based monitoring portal, then sends alerts and status reports via email or text message to help stakeholders ensure product freshness and safety at every step.

Designed for restaurants and supermarkets, our Cooper-Atkins products and solutions offer temperature management and monitoring products for both spot inspections and fixed locations where food is handled, prepared and stored. These powerful products give people the ability to access food conditions and predict, preempt and control any issues related to quality or safety. These real-time temperature trackers can be accessed anytime, anywhere with a network connection, helping retailers ensure only the freshest and safest products reach customers.

Potential loss outweighs the cost

The Johns Hopkins study reinforces what we already knew: that there is a significant potential for health, human and revenue losses from outbreaks of foodborne illnesses. With today’s advances in digital, connected technologies, operators all across the cold chain have the tools at their disposal to prevent these incidents.

As one of the experts cited in the report, “Paying for and implementing proper infection control measures should be viewed as an investment to avoid these costs, which can top a million dollars.”

Raising the Standard of Refrigerated Reliability

Phil Moeller | Vice President – Product Management, Refrigeration
Emerson Commercial & Residential Solutions

In just a little more than five years since its creation, the Copeland Scroll™ K5 compressor has set a high standard for efficiency and reliability in mission-critical refrigeration applications. Read the full article here.


Based on enhancements to the proven Copeland Scroll compression platform, the innovative K5 quickly became a workhorse in supermarket refrigeration, restaurant walk-in coolers and process chillers used in plants and environmental chambers. Below are some of the reasons the K5 has become one of the most trusted compressors in refrigeration.

Proven reliability

The K5 offers up to 70 percent fewer moving parts than reciprocating compressors and features precision-machined scrolls that deliver high-efficiency operation. On-board CoreSense™ Diagnostics combined with both liquid and vapor injection capabilities help ensure optimum system performance in a variety of applications.

Energy efficiency

Optimized scrolls and motors deliver up to 10 percent efficiency gains over legacy Copeland Scroll compressors — with vapor injection on low-temperature models improving efficiency by up to 20 percent and system capacity by up to 50 percent. The addition of variable volume ratio (VVR) technology allows the compressor to run efficiently in high ambient environments and improves performance in low-condensing operation. Several case studies have shown the K5 can deliver significant energy-efficiency improvements in supermarket applications over semi-hermetic reciprocating compressors.

Precise temperature and capacity control

Digital compression technology provides precise case temperature control, improves product quality and minimizes frost accumulation. Simple digital modulation enables varying capacities for fluctuating refrigeration loads, while the K5’s continuous operation minimizes compressor starts/stops for added reliability, reduced maintenance and increased longevity.

Compact design and wide application range

Compared to its semi-hermetic counterparts, the K5’s compact design delivers enhanced application flexibility and helps improve serviceability throughout the lifecycle. The K5 line has been expanded to cover small- to large-capacity requirements in medium- and low-temperature applications and is certified for use with low-GWP, hydrofluoroolefin (HFO) alternatives R-448A and R-449A. In addition, our North American customers will be pleased to know that the K5 is now manufactured in the United States, helping to reduce lead times.

In the face of a major industry transitions and new challenges emerging quicker than ever, the K5 continues to help customers respond to changing market conditions. By evolving to address varying requirements and enabling enhanced operational strategies, the K5 is continuing to set the standard for reliability in mission-critical refrigeration applications.

Using Data to Fortify Food Safety

ronchapek_2 Ron Chapek | Director of Product Management/Enterprise Software

Emerson Commercial & Residential Solutions

Emerson’s ProAct™ food quality-report service grants convenience store owners and operators the opportunity to focus on customers’ needs and to build relationships without sacrificing food safety. For more information, watch the video in its entirety.


For convenience store chains entering the foodservice business, their reputations are built upon their ability to deliver consistently fresh, high-quality, new food offerings. To accurately maintain this freshness and quality, store operators must have the capability to automate the monitoring and reporting of product case and food temperatures.

Formerly, operators would stake their quality and freshness reputations on unreliable and error-prone manual recording and tracking methods. Now, with the help of Emerson’s ProAct food quality-report service, food and case temperatures can be monitored automatically and easily rolled up into daily reports.

ProAct helps operators define the critical control points for their operation. In-case temperature sensors record the refrigerated case temperature data which is then converted into web-based reports that showcase hourly fixture temperatures, giving users the tools to help analyze and verify critical quality indicators easily and effectively.

The daily reports show hourly temperatures for cases, product probes and other monitoring points. Deviations from acceptable thresholds are highlighted in the report, along with defrost cycles and other key information. And since the food quality-report service eliminates the need for manual temperature monitoring, employees are free to focus their efforts on customer service and other aspects of the business that enable increased productivity.

Having access to these detailed reports gives operators the opportunity to manage tedious but critical details, to help ensure the health of their customers and to protect their reputation. ProAct food quality-report service is a positive addition to any food quality control system, including the internationally recognized HACCP methodology.

Pairing the food quality-report service with ProAct alarm management and setpoint management services helps ensure that retailers are maintaining food freshness and quality at every level and allows more focus to be placed on maintaining and developing customer relationships and other critical areas of the business.

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