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Supermarkets Embrace IoT Revolution

ronchapek_2 Ron Chapek | Director of Product Management/Enterprise Software

Emerson Commercial & Residential Solutions

Grocery store chain owners and managers are embracing Internet of Things (IoT) technologies to monitor the performance of their refrigeration equipment. I was recently interviewed by ACHRNews (the News) to discuss how IoT is transforming supermarket operations; this blog is a summary of that article.

Supermarkets Embrace IoT Revolution

When it comes to refrigeration equipment, supermarket operators are primarily concerned about reliable performance. With an aging generation of qualified contractors retiring and a growing shortage of trained technicians to replace them, ensuring reliable performance is becoming more difficult. It’s not surprising that as a result, grocery store owners and managers are embracing the potential of IoT to proactively monitor the performance of refrigeration equipment.

IoT is helping to fill the technician void by allowing store managers to take immediate action when refrigeration problems arise. Unplanned downtime can be extremely costly, and IoT gives operators the ability to head off issues before they become potential emergencies.

With IoT, supermarket managers are equipped with the knowledge to make quick repairs and prevent future errors, both of which deliver critical benefits that directly impact a store’s profitability and brand reputation:

  • Increased refrigeration system uptime
  • Reduction in revenue and inventory losses
  • Assurance of food safety and quality

Emerson’s ProAct™ Enterprise Software and Services is a leading example of robust IoT technology at work. Utilizing our Site Supervisor facility management controller and connected refrigeration equipment via sensors to cloud-enabled data analytics, ProAct provides alert and setpoint management while allowing grocers to take a more reliable, cost-effective, condition-based maintenance approach to refrigeration — and seamlessly transition to complete facility management of critical systems in individual stores and across the enterprise.

In this way, IoT uncovers deeper insights into how a facility is running, giving store managers the tools to take proactive measures to ensure reliability, maximize energy efficiencies, and consistently deliver optimum food quality and safety.

From an enterprise perspective, IoT allows store operators to compare trending and historic performance data at multiple sites to better optimize a grocery chain’s complete store network. Operators can also evaluate equipment upgrades and retrofits to determine which systems deliver the best performance and determine if there are any opportunities for cost savings.

Having access to preventive maintenance and predictive failure alerts is beneficial to store owners and contractors alike. Instead of performing preventive maintenance at pre-determined time intervals, IoT triggers maintenance activities based on actual system performance — giving contractors critical information to help them decide when to perform service before failures occur.

Connected refrigeration equipment also helps operators and contractors identify other indicators of asset health, including: spikes in energy use, increased compressor vibration and excessive noise — all signs that equipment could soon be at risk for failure. Not only can IoT prevent costly refrigeration downtime, it can also reduce the need for expensive emergency service calls.

For the newer generation of service contractors, IoT provides a plug-and-play capability that helps overcome their knowledge gap. With the abilities to collect and store all system-related information, IoT helps replace contractor reliance on the intelligence passed down from older contractors who are approaching retirement.

Learn how IoT and ProAct Enterprise Software and Services can help transform the efficiencies of your supermarket operations

Going Green Helps C-Stores Grow Bottom Line

ronchapek_2 Ron Chapek | Director of Product Management/Enterprise Software

Emerson Commercial & Residential Solutions

Today’s c-store operators are deploying facility management control systems to meet customer demands for eco-friendly initiatives and improve energy efficiencies. This blog is based on a recent article that described how United Dairy Farmers utilizes Emerson’s Site Supervisor to achieve these goals.

Going Green Helps C-Stores Grow Bottom Line

Appealing to eco-conscious consumers is driving c-stores to implement more sustainable practices. From product offerings and water usage to lighting and energy consumption, c-stores are instituting numerous environmentally friendly initiatives, which are not only attracting customers but also reducing operating costs. United Dairy Farmers (UDF) has experienced the benefits of this strategy firsthand.

With nearly 200 locations in Ohio, Kentucky and Indiana, UDF’s commitment to energy efficiency has produced dividends to their bottom line. This initiative began nearly two decades ago when UDF’s engineering consulting firm, Springridge Partners, installed an Emerson control system in each store to monitor the performance of HVAC, refrigeration and lighting systems. The control systems were set up to alert UDF store managers of any operational concerns, allowing them to take fast preventative maintenance actions and avoid full system failures — thereby saving on product loss, energy and labor costs.

By creating refrigeration setpoints and alarms, store managers receive alerts when a refrigeration system is not operating properly. For example, if case temperatures exceed setpoints, the control system sends an alert to the store manager and maintenance staff, who can then dispatch the appropriate personnel to fix the issue. If compressor temperatures rise or the amperage increases over a short period of time, the system sends alerts of potential compressor failure, giving managers the opportunity to proactively replace it before a downtime incident occurs.

The control system allows UDF and Springridge Partners to determine how much energy the chain is using and make necessary adjustments. One of the first efficiency initiatives they implemented was upgrading the stores’ lighting fixtures to all-LED lighting. Each upgrade of an older UDF store from T-12 florescent lighting to LED delivers nearly 75 percent savings on lighting costs. LED lighting upgrades also reduce associated maintenance and labor costs because lights don’t have to be changed nearly as often.

Recently, UDF upgraded to Emerson’s new Site Supervisor facility control platform in its newest store location in Sharonville, Ohio. This upgrade allows UDF to remotely view the store’s energy usage and investigate consumption variances in real time. Technicians can simply log in to see what’s happening at the store, and then talk to the store manager to decide whether they need a service call. This process also allows employees to make the best use of their time instead of responding to a false alarm.

“The new Emerson Site Supervisor is a continuation of our strategy to integrate technology into our operations. This particular technology will allow our team to be more proactive in addressing issues before they become emergencies, and it allows us to maintain the quality of our products at a very high level,” said Brad Lindner, UDF’s CEO.

What’s more, the system is expected to assist UDF in its plans to implement further reductions in energy usage across its operations.

“By allowing our team to analyze the trend data, we are able to make intelligent decisions regarding setpoints, equipment selections and food quality. We will continue to look for new ways to leverage technology in other areas of our business to increase both awareness and engagement of our staff as a whole,” Lindner said.

Learn more about Site Supervisor and its capabilities to see how it can drive energy efficiency in your operations.

New Research: The Six S’s of Supermarket Refrigeration System Selection Criteria

AndrePatenaude_Blog_Image Andre Patenaude | Director, Food Retail Marketing & Growth Strategy, Cold Chain

Emerson Commercial & Residential Solutions

Emerson recently completed a research study of leading food retailers to better understand their refrigeration system selection criteria. This blog is a synopsis of those findings.

Copeland

For several years, we’ve seen an evolution of the traditional supermarket concept, driven by a convergence of multiple market influences which include:

  • The migration to urban areas
  • Smaller store footprints
  • Renewed focuses on safety and freshness
  • Greater need for merchandising flexibility
  • The proliferation of omnichannel fulfillment models
  • The lack of qualified service technicians
  • Energy-efficiency goals and sustainability initiatives
  • The internet of things (IoT)
  • Ongoing regulatory uncertainty

Amidst these many changes, refrigeration systems have also evolved to align with modern supermarket operator preferences. To better understand how these preferences are impacting selection criteria, we recently completed a research study of several leading food retailers. We asked them which factors they feel are the most important when considering the implementation of new refrigeration systems.

We compiled results into six key categories, which we refer to as the six S’s of selection criteria. The following is a summary of those findings:

  1. Simple — Operators are seeking to minimize complexities by using systems that are easy to understand and diagnose. Many associate system simplicity with reliability and believe it can be achieved with fewer moving parts, traditional system architectures and proven refrigeration strategies.
  2. Serviceable — Technician familiarity is important to facilitate ease of service and maintenance activities, and to ensure the availability of parts and refrigerants. Engine rooms should be located away from customers and be relatively easy to access.
  3. Secure — Maintaining customer, employee and technician safety while preserving food quality and safety are always top priorities. With many operators now integrating IoT technologies for more effective facility and enterprise management, securing proprietary operational data is also critically important. Operators seek system architectures that can address these multifaceted safety and security concerns.
  4. Stable — Grocers consistently cite system stability and reliability as primary selection criteria. Systems should be capable of maintaining consistent temperatures, delivering predictable performance, and working according to design specifications.
  5. Smart Electronic controls, system connectivity and integration with facility management services via IoT are becoming more important to modern supermarket operators. They’re evaluating self-monitoring systems that give store managers immediate access to issues, allowing them to take prompt actions to protect shoppers, preserve their brands and prevent unnecessary service calls.
  6. Sustainable — For those supermarket operators driven by corporate sustainability objectives or regional regulatory requirements, the push toward lower-GWP refrigeration strategies is continuing in earnest. Sustainability also speaks to the long-term economic viability of the refrigeration selection, as operators must factor in the total cost of ownership throughout the lifecycle. Reducing energy consumption to minimize operating costs is a concern shared by all.

As refrigeration technologies evolve in response to changing market dynamics, look for emerging system architectures that align with these selection criteria. Emerson is addressing the six S’s of supermarket operator concerns by innovating new systems that blend pieces of proven architectures — borrowing from what has worked in the past and improving upon existing technologies. Stay tuned for more information on these new system strategies in the months to come.

Copeland Scroll™ and Supervisory Controls Come out on Top

Phil Moeller | Vice President – Product Management, Refrigeration
Emerson Commercial & Residential Solutions

The 2018 AHR Expo (International Air-Conditioning, Heating, Refrigerating Exposition) Innovation Awards winners have been announced, with Emerson taking home the hardware for its Copeland Scroll fractional-horsepower, low-temperature compressor in the Refrigeration category. Emerson’s Supervisory Controls were also recognized as finalists in the Software category.

Copeland Scroll

Winners of the AHR Expo Innovation Awards were selected by a panel of third-party American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) member judges who evaluate all award entries based on innovative design, creativity, application, value and market impact. Award entry fees are donated to an organization in need of HVACR repairs, upgrades or installations, giving all competitors something to root for, whether they win or lose.

The Copeland Scroll fractional-horsepower, low-temperature compressors utilize liquid-injection technology and cooling discharge temperatures to help reduce compressor stress and meet federal regulatory requirements. Ensuring compliance with EPA and DOE regulations and granting compatibility with environmentally conscious refrigerants allow facility managers to meet energy and sustainability goals while simultaneously lowering their collective footprint without having to sacrifice productivity or efficiency.

The Supervisory Controls platform provides building and system management, control, power and simplified operation for refrigeration, HVAC, lighting and more. By collecting, analyzing, reporting and communicating performance history and metrics like energy usage, HVAC discharge and space temperatures, facility managers can quickly respond to issues that may impact customer experiences, food safety and operating costs — all from the convenience of their desktop computers or mobile devices.

Both products are geared toward helping customers stay ahead of the curve and adapt their operations in a rapidly changing industry without having to completely overhaul their operating structures and systems. High-efficiency equipment like the Copeland Scroll fractional-horsepower, low-temperature compressor and supervisory controls can help improve operations, mitigate risk, save money and further sustainability efforts.

Emerson will continue to develop new products to meet customer needs and strive to refine current products to help customers realize their most optimized and reliable operations to date, while still addressing compliance concerns and sustainability goals. Emerson is honored to be recognized by the AHR Expo panel of judges for our work and want to congratulate the other winners and finalists.

Incorporating Freshness Into the Discount Retail Mix

AndrePatenaude_Blog_Image Andre Patenaude | Director, Food Retail Marketing & Growth Strategy, Cold Chain

Emerson Commercial & Residential Solutions

Our work with a leading discount retailer helped them boost energy savings, facility efficiency and more. Read the full article here.

Incorporating Freshness into the discount retail mix

As is the case throughout most of our industry, discount-oriented retailers are adapting to rapidly evolving and dynamic consumer preferences. To become more competitive, some operators are introducing fresh food options and produce. But adding food to the retail mix also potentially creates a new set of challenges for retailers related to food quality, safety and preservation.

One leading discount retailer with thousands of stores across the U.S. is helping drive the fresh food trend by facing these challenges head-on. Building upon a period of strong growth, this operator has plans for further expansion into the food retail space that includes:

  • Annual remodels in nearly 10 percent of its stores to improve shopping environments
  • Increasing the number of stores with fresh food and perishable offerings
  • Remodeling and updating refrigeration capabilities of nearly 30 percent of its stores
  • Offering more produce in food-equipped stores
  • Increasing the number of stores featuring more groceries than dry goods

With a national network of store sizes ranging from 6,000 to 16,000 square feet, the operator’s next step was to put a plan in place that addressed new refrigeration requirements and ways to optimize operations across their enterprise. This approach would call not only for a more proactive approach to help ensure food freshness, quality and safety, but also automate the management of HVAC, refrigeration and lighting systems for maximum reliability and energy efficiency.

Emerson, in conjunction with partner OEMs, proposed a plan that introduced a combination of reliable compression technologies, advanced facility controls and remote monitoring capabilities through ProAct™ software, Alarm Management and Resolution services.

The results? Through significant upgrades to their existing refrigeration system and the addition of robust facility management capabilities, the retailer exceeded its desired goals:

  • Setting temperatures back during non-shopping hours delivered 30 percent savings over manual (or non-controlled) methods
  • Monitoring of refrigerated case temperatures kept perishables within optimal ranges and preserved food safety
  • Facility management controls and ProAct software helped prioritize critical issues and allowed the limited staff (typically around eight to 10 employees per day) to focus more on customer service matters and improve the shopping experience

This is just a glimpse into what Emerson products and solutions can do for your operations. As the industry incorporates more fresh food offerings, we’ll continue to develop ways in which our customers can optimize their facilities and ensure food quality and safety. For more information, read the full article here.

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