Five Advantages of Connected Technology for Contractors
I recently wrote an article featured in Contracting Business discussing a prominent industry trend: IoT and connected technology.
The adoption of new connected technology has a ripple effect in various areas of the industry. No one knows this better than contractors installing and servicing HVACR equipment. From supermarket to convenience stores and foodservice operators, connected technology can help to improve facility operations, reduce maintenance visits and ultimately lead to lower costs and more satisfied customers.
This technology is now being called the Internet of Things (IoT) — a network of products like ovens and refrigerated cases that collectively gather and exchange data — which provides valuable insights to make retail businesses more nimble. In turn, contractors can use this technology to provide better service.
Here are five key advantages:
- Quicker, more accurate installations
Many facilities currently use similar systems for HVAC. Including additional connected technology and IoT for kitchen equipment can streamline their capabilities. IoT will save money and time as well, as the technology can provide data about activity and maintenance needs to the contractor. The equipment can then be configured automatically.
- Improve customer satisfaction and the bottom line
For regional and national products, IoT will decrease installation time from months to minutes. Instead of contractor visits or program disks or flash drives, IoT allows remote installation. This will ultimately ensure consistency and accuracy across regions. Maintenance will be more virtual as well, and technicians will no longer make onsite adjustments because contractors can monitor and update software remotely.
- Achieve efficiencies with remote monitoring and management
In cases when technicians must be dispatched, issues will be triaged and sent to those who can interpret them. This will save time by allowing technicians to bring correct repair equipment, instead of relying on store associates to analyze the problem.
- Extended service for additional opportunities
IoT provides service information to ensure that parts are replaced based on their use, not a pre-determined schedule. Detecting service issues early will also prevent them from escalating into more expensive repairs. Finally, the longevity of the client-contractor relationships might allow other item or service needs to be met.
- Making insights actionable
The increasing use of connected technologies offers powerful solutions for convenience stores and grocery retailers, and IoT is also causing contractors to become mainstays in the industry.
You can read the full Contracting Business article online here.
For more than 20 years, Emerson Retail Solutions has been helping businesses like yours safeguard food, reduce energy consumption, protect the environment and optimize business results. To learn more about our technology solutions and services for retailers, visit our website.
Director, New Solutions Development & Enterprise Product Management
Emerson Climate Technologies