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Using Facility Data to Provide Value to Retail Customers

I recently wrote an article featured in HVACR Business on how connecting equipment to a building management system gives retailers a competitive edge. Below are the highlights:

Food retail facilities generate a significant amount of data, with information on key building systems, including HVAC and refrigeration equipment, which can provide an extensive picture of their operations. But, each of these facility systems has its own reporting practices so aggregating and mining the data can be difficult.


The Internet of Things (IoT) is enabling better information management and improved diagnostics and control of HVACR systems for retailers.

HVACR contractors can use connected technology to their advantage to provide better service. A simple, centralized control platform allows users at all organizational levels to track facility data across multiple sites, providing real-time views into refrigeration, HVAC and lighting systems enterprise-wide.

Regardless of size, food retail stores will continue to be populated with legacy equipment and new generations of devices functioning on different operating systems. By connecting the equipment through IoT, HVACR contractors can remotely upgrade these systems with software, reducing time for taking equipment down or swapping out pieces. Technicians will not have to be onsite to make adjustments, resulting in an improved user experience.

Contractors can also leverage remote monitoring services to assist in troubleshooting and management of equipment for retail customers. Monitoring centers – like the ProAct Service Center – can remotely process, triage and resolve alarms around-the-clock. Their experts can assess equipment performance to provide timely information on energy expenditure, maintenance costs, refrigerant leaks and shrink causes.

Working with food retailers to adopt a solid IoT plan allows real-time troubleshooting and diagnosis of HVACR system issues. Once the connected equipment is installed, retailers will be able to cost-effectively monitor, diagnose and remedy issues quickly while also maintaining uptime, which is critical to meeting customer expectations and building a positive brand reputation.

 You can read the full HVACR Business article here.

 For more than 20 years, Emerson Retail Solutions has been helping businesses like yours safeguard food, reduce energy consumption, protect the environment and optimize business results. To learn more about our technology solutions and services for retailers, visit our website.

Paul Hepperla
Vice President, North American Solution Sales
Retail Solutions
Emerson Commercial & Residential Solutions

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