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Mobilizing the Industry to Address the Technician Shortage

RajanRajendran Rajan Rajendran | V.P., System Innovation Center and Sustainability

Emerson Commercial & Residential Solutions

This blog originally appeared in our recent edition of E360 Outlook. Click here to read the issue in its entirety.

With all the talk about the regulatory challenges facing the commercial refrigeration industry today, it’s sometimes easy to overlook the elephant in the room — namely, its growing shortage of qualified HVACR technicians. While we’ve all been justifiably focused on understanding system design changes to reduce energy consumption and new refrigerants to lower our carbon footprint, no one in our industry has stepped forward to lead the charge on solving the technician shortage in a holistic manner.

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At Emerson’s annual contractor roundtable, the lack of qualified technicians was cited as the number one challenge facing contracting business owners. I would argue that it is perhaps our industry’s most pressing issue.

There is no quick fix to this situation. Finding a solution will take months, if not years, and require the commitment of a dedicated organization to drive this effort forward. Through our E360 platform, Emerson is committing to lead this important initiative.

At our E360 Forum in Tucson, Ariz., we took our first steps toward defining the framework of this effort. The event assembled industry stakeholders and vocational school educators for a half-day, E360 Industry Challenge session to examine the current state of the HVACR technician profession. Areas of focus included:

  • Awareness — Do we understand what’s at stake and agree on the problem?
  • Recruitment — How can we attract individuals with aptitude?
  • Training — How can these individuals receive training, and what should those programs look like?
  • Certification — Which types of certification should be made available?
  • Retention — How can we keep individuals engaged throughout their careers?

In 2017, E360 will host a larger Forum focused solely on addressing the technician shortage. This multi-day event will feature an interdisciplinary team dedicated to understanding the problem, defining a working road map for meeting the challenge, and assigning specific actions to solve it.

In addition to industry stakeholders, we will seek insights from previously untapped resources. We will also seek the expertise of educators who have experience in developing curriculum and recruiting candidates. Our technical colleges, vocational schools and trade associations will all play key roles in shaping this piece of the puzzle. We may also benefit from government representatives and/or agencies who may be able to affect policy changes that can further our cause.

Certainly, the current regulatory climate is a dynamic situation that will continue to impact us for years to come, and our E360 platform will remain dedicated to helping you navigate this changing landscape. But without qualified technicians to service the next generation of refrigeration equipment, our industry will have an even bigger challenge.

If you want to contribute to this effort or have ideas that may help, please reach out to us at E360. Stay tuned for updates on this topic.

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