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Convenience Store Decisions: Gaining Operational Efficiency from BMS Insight

ronchapek_2 Ron Chapek | Director of Product Management, ProAct Enterprise Software Services

Emerson Commercial & Residential Solutions

As convenience stores continue to evolve to adapt to changing customer demands and infrastructure and facility requirements, operators are under increasing pressure to gain operational efficiencies. Of growing importance in this effort are the intelligent applications that allow operators to effectively use the data gathered by building management systems (BMS) and environmental monitoring systems (EMS).

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The challenge of building intelligent applications is to effectively convert rapidly expanding and disparate data sources into visually insightful, prescriptive, actionable and value-adding graphical interfaces across multiple stakeholder departments with a diverse range of usage and persona types. Historically, the static application data was gathered or delivered late, making it hard to determine the action to take. Now with intelligent applications, you have the ability to make decisions and take actions faster on more current data.

Before you can take advantage of these new intelligent applications there are four building blocks to consider putting in place:

  1. Modern Data Architecture that delivers access to a wide variety of data at high velocity and scale.
  2. Advanced Analytics, the science of using a wide variety of data to understand factors that impact customer experience.
  3. Smart Devices all gathering data and sending it through the architecture.
  4. Real-Time Business making decisions in real-time.

Before you take the first step in your intelligent application, think about the business value. Then you will be in a position to effectively use the data to increase operational efficiencies.

For more information, read the full article in Convenience Store Decisions online here.

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