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Using Site Supervisor to Boost Business

Reggie O'Donoghue_Blog Reggie O’Donoghue | Director of Electronics, Product Management
Emerson Commercial & Residential Solutions

Convenience store managers are tasked with juggling several different responsibilities at once, sometimes feeling like focusing on one aspect of the business leads another to falter. Keeping customers happy calls for offering new, fresh food options, a comfortable and welcoming shopping environment and more. Managing sustainable performance of HVAC, lighting and refrigeration systems requires operators to determine ways they can incorporate new technology and systems without forking over an arm and a leg in installation costs.

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Emerson’s Site Supervisor is here to assist with the balancing act. Site Supervisor is a facility control platform that can help retailers improve operational efficiencies and maximize food quality through innovative and constant monitoring that can be accessed at the palm of a retailer’s hand. Using equipment controls and sensors, operators can monitor key metrics within the building, and utilize IoT technologies to connect buildings to cloud-based services, providing remote access to equipment from off-site.

With consumer expectations becoming more and more diversified, as well as the demand for fresh, ready-to-eat food options, maintaining temperature compliance from refrigeration systems is a top priority. Up until now, this meant that store staff were required to continuously monitor and report on equipment conditions and operation. Now, with Site Supervisor, these tedious tasks can be automated and, more importantly, made reliable. With Site Supervisor feeding valuable data to store managers, these managers can focus more on assisting customers and building relationships.

Managers can also set up priority alerts that provide nearly instant visibility of unsatisfactory operating conditions; and can make timely corrective actions that provide detailed information about the incident. Managers and servicers can view this information on a convenient and easy-to-navigate drill down screen on their mobile device, tablet or laptop. That means issues can be resolved quickly, remotely and efficiently. Managers can then take the data provided by Site Supervisor to develop a more proactive prevention process, adjusting operations to prevent future incidents. Retailers can also pair Site Supervisor with Emerson’s ProAct services to gain even more operational insight.

All of this data can be hosted through Emerson’s cloud-based services or through local, on-site hosting. With the ability to control, monitor and optimize operations at your fingertips from a platform that is easy to install and navigate, managers can better balance their daily operations and optimize their store functions. Continuous alarm diagnosis and issue resolution can help turn a stressful situation into a learning opportunity, with the issue being resolved quickly and a bank of data provided to help prevent it in the future.

For more information on Site Supervisor, view this short video.

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