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Ensuring Freshness in Click-and-Collect Fulfillment

AndrePatenaude_Blog_Image Andre Patenaude | Director, Food Retail Marketing & Growth Strategy, Cold Chain

Emerson Commercial & Residential Solutions

Click-and-collect fulfillment requires new or improved refrigeration strategies to ensure food quality and safety. I recently discussed these approaches for Progressive Grocer magazine. Read the full article here.

To meet consumer demand for convenience, many food retailers are entering the omnichannel arena with a click-and-collect, curbside pickup option. This new model comes with high consumer expectations, especially for maintaining maximum freshness of perishable items. As we know, even the slightest deviations in holding temperatures can quickly impact perishable freshness and negatively affect a grocer’s reputation. One bad experience can quickly erode consumer confidence, spread through word of mouth, and even inflict long-term damage on a brand.

But when executed properly, a positive click-and-collect fulfillment process can result in significant business expansion and a thriving new revenue stream. It’s important to realize that this popular fulfillment model can place unique stains on a refrigeration system, such as maintaining ideal temperatures and humidity conditions in the face of frequent cooler door openings. Ensuring success will mean implementing an optimum refrigeration strategy. Here are a few things to consider when selecting a refrigeration system for click-and-collect fulfillment.

Implement smart controls

Modern control systems are ideal for click-and-collect applications to help retailers manage food quality from the time it enters the store to when it’s delivered to a customer. Best-available solutions combine facility management and supervisory controls with user-friendly software and mobile apps to deliver always-on, remote temperature monitoring and comprehensive management of store systems and refrigeration.

These controls help operators keep temperatures low during active fulfillment periods and adjust setpoints back up during non-peak hours to save energy during low-use hours — maintaining optimal conditions for perishable freshness. Monitoring services can detect system performance issues early and notify designated store managers via mobile alerts, enabling them to make informed decisions and quickly take corrective actions.

Consider outdoor condensing unit flexibility

Click-and-collect refrigeration may require facility operators to update their current systems to support reliable cold-storage and staging areas. These systems must be robust enough to meet low- and medium-temperature requirements, but also flexible enough to address the unique demands of click-and-collect fulfillment.

Self-contained outdoor condensing units (OCUs) are ideal for adding refrigeration capacity to new cold-storage areas without affecting a facility’s existing centralized refrigeration architecture. Modern OCUs are also equipped to address difficult setpoint and humidity challenges.

OCUs have compact footprints that allow for greater installation flexibility while combining advanced components with onboard controls to help maintain precise temperatures in difficult operating conditions. Proven scroll-compression technology helps these units deliver consistent reliability across a wide range of capacities (from 0.75 to 17 HP) to meet a variety of operational requirements. Electronic expansion valves, digital compression technology and specialized load-matching algorithms enable precise capacity modulation to match compressor capacity to fluctuating refrigeration loads during peak delivery periods.

Condensing-unit controls provide demand-driven defrost cycles and humidity management to help combat repeated door openings of cold-storage rooms and refrigerated lockers. Seamless integration with facility management controllers enables remote monitoring, power management and predictive diagnostics to help operators quickly respond to, and even potentially preempt, refrigeration faults or disruptions in performance.

Click-and-collect represents a tremendous growth opportunity for food retailers as consumers continue to embrace online grocery shopping. To succeed in this competitive arena, earn customer loyalty and capture market share, retailers will likely need to delight their customers with every transaction. These refrigeration strategies can help retailers deliver a seamless click-and-collect experience by ensuring consistency, freshness and quality with every order.

 

Connected Kitchens Require Clear Project Scoping and Definition

Paul_Hepperla Paul Hepperla | Vice President, Solutions Integration – Foodservice

Emerson Commercial & Residential Solutions

I recently presented an E360 Webinar that discussed “The Risks and Rewards of Connecting Commercial Kitchens;” this blog is a commentary on aspects of that discussion. Click here to view this session.

According to the Gartner Hype Cycle, the concept of the Internet of Things (IoT) is one that’s full of promise and currently resides in their “peak of inflated expectations” stage. By their estimations, there will be 20 billion connected devices by 2020, and IoT will achieve mainstream adoption nationwide within 5–10 years. Today, however, only 26 percent of U.S. companies are successful with their IoT initiatives; 60 percent believe that while IoT looks good on paper, implementing it is more complex than expected.

In a recent E360 Webinar titled, The Risks and Rewards of Connecting Commercial Kitchens, I explored the current state of IoT in the foodservice sector from both equipment manufacturer and end user perspectives. While many companies are participating in field trials to test the potential business applications of IoT, the majority of these efforts are taking place without a defined strategy or comprehensive understanding of how IoT may fundamentally change their respective business.

From my experience, I’ve found that this lack of direction is the culprit behind most unsuccessful IoT initiatives. Remedying this problem is often as easy as answering a simple question: “What problem are we trying to solve?” Selecting a relevant problem that’s negatively impacting the business or its key stakeholders is a logical start.

But seeking data without regard to what value it can bring is a problem shared by many early IoT efforts. While it’s tempting to let the availability of the technology completely dictate the solution, the result is what I refer to as “the internet of broken things.” So how do we avoid these pitfalls?

In the webinar, I discussed what constitutes a successful IoT strategy and introduced an approach that Emerson refers to as “smart systems.” Smart systems consider the interdependence and relationships between all aspects of a connected offering that includes technology while also factoring in user experiences, business models and the specific markets we’re serving. For example, in foodservice, we often reference the concept of a connected kitchen. Taking a smart system approach to a connected kitchen means understanding various factors:

  • How end users and operators interact and interface with the connected equipment
  • The decentralization of brand control with respect to how operators may interact with equipment, which can complicate data collection
  • The relationship between manufacturer and end user, including the potential for commercializing a service model
  • Manufacturer visibility into equipment performance to allow for continuous design improvements

You can see that even before entering into a discussion of specific technologies, IoT represents a significant transformation in the way foodservice operators conduct business. For manufacturers, it’s an opportunity to gain tremendous insights into their products. But until IoT addresses the most critical problems in the foodservice sector, the opportunities for widespread adoption will be limited. Emerson not only has the technologies to implement connected kitchen solutions, we have a deep understanding of what manufacturers and end users need to create successful IoT programs.

[New E360 Webinar] Regulatory Update: Learn the Latest Rulemaking on Refrigerants

RajanRajendran2 Rajan Rajendran | V.P., System Innovation Center and Sustainability

Emerson Commercial & Residential Solutions

Join us for our next E360 Webinar that will take a look at the latest refrigerant regulations impacting commercial refrigeration and AC applications on Tuesday, February 26 at 2 p.m. EST/11 a.m. PST for this informative update.

One of the greatest sources of uncertainty in today’s commercial refrigeration and AC industries is the topic of refrigerants. Regulations continue to evolve quickly, primarily aimed at phasing down the use of hydrofluorocarbon (HFC) refrigerants with higher global warming potentials (GWP), which are used in many applications. What’s particularly challenging is how these rules can differ from state to country to region, making it difficult to adopt a common standard.

Globally, these efforts are spearheaded by the Kigali Amendment to the Montreal Protocol, an international treaty in which participating countries are working toward a shared goal of HFC phase-down via mutually agreed upon timelines. In the U.S., the regulatory climate continues to be unpredictable, but states such as California are leading the charge on establishing regulatory standards.

With new updates taking place seemingly every month, it’s becoming increasingly difficult to stay informed. That’s why we’re dedicating our next E360 Webinar to clearing the confusion in this turbulent regulatory climate. This webinar will be hosted by Emerson’s leading experts on refrigerant regulations: Rajan Rajendran, vice president, systems innovation center and sustainability; and Jennifer Butsch, regulatory affairs manager, air conditioning. Jennifer will present the latest updates to the refrigerant rulemaking while Rajan will offer his extensive insights on how to prepare for what’s on the horizon.

Attendees will learn:

  • How recent rulings have changed the scope of the Environmental Protection Agency’s (EPA) Significant New Alternatives Policy (SNAP) program
  • How the California Air Resources Board (CARB) continues to leverage the original SNAP ruling as the foundation for its regional HFC refrigerant phase-down efforts
  • An update on the potential for U.S. ratification of the Kigali Amendment to the Montreal Protocol
  • Status of the standards governing charge limits and safe use of A2L and A3 refrigerants, including the potential impacts on building codes
  • How the vacating of SNAP Rule 20 potentially impacts Section 608 in terms of governing leak repair and maintenance requirements
  • Availability of new low-GWP refrigerants

Register now for this informative and free webinar.

It’s a Wrap: View Session Videos From Our Latest E360 Forum

Ed_McKiernan Ed McKiernan | President, Cold Chain, Electronics & Solutions

Emerson Commercial & Residential Solutions

In October, Emerson hosted its latest E360 Forum in Houston. This day-long, free event featured informative sessions on some of the most critical topics facing food retailers today. If you were unable to attend, videos of these sessions are now available on our YouTube E360 Platform playlist. Here are brief descriptions of each of those sessions with links to their respective videos.

Introduction and Opening Remarks — Emerson provides complete and discrete solutions throughout an increasingly interdependent food cold chain.

Regulatory Updates: Refrigerants and Energy — Hear the very latest information on refrigerant regulations from state, national and global perspectives. View session.

Beyond Saving: What’s Next in Supermarket Power Management? — How are trends in the energy industry, incentive programs and emerging technologies impacting supermarket efficiency strategies?

Panel Discussion: Trends Changing the Refrigeration Landscape in Food Retail — Learn how shrinking store formats, online fulfillment, refrigerant questions and regulatory uncertainty are all shaping refrigeration decisions.

Supermarket Upgrades That Impact Energy Efficiency and Cost Savings — While the majority of stores are neither new nor facing major renovation, there are many opportunities to improve energy efficiency.

Retailer Trends in Distributed Controls and Electronics — The continuing evolution of controls, electronics and enterprise management software is changing the way refrigeration, AC and lighting systems are managed.

Protecting Food on the Move — How do stakeholders throughout the cold chain manage the increasingly complex challenge of global food distribution and ensure food is safe throughout its journey?

Thinking Differently: New Approaches to Food Retail Operational Challenges — Connected technologies are helping to fill the gaps left by the lack of qualified technicians and allowing operators to automate store management tasks.

Why Upgrade Your Existing Supermarket Refrigeration Infrastructure Today — When it comes to making refrigeration upgrade decisions, it’s important to evaluate architectures within the context of your top operational priorities.

We hope you find these session videos valuable resources for staying informed in this era of unprecedented change. Be sure to bookmark our YouTube channel, and keep an eye out for our next E360 Forum in 2019.

Top 10 Emerson Blogs for 2018: Our Most Popular “Climate Conversations”

AndrePatenaude_Blog_Image Andre Patenaude | Director, Food Retail Marketing & Growth Strategy, Cold Chain

Emerson Commercial & Residential Solutions

A quick two-minute read may be all the time it takes to keep up with the latest developments taking place throughout the food cold chain and its shared industries. That’s why we blog frequently about trending topics, emerging technologies and proven strategies for success. As a foundation of our E360 platform, the Climate Conversations blog is designed to make sure you’re the first to know about new industry opportunities, issues and ideas. Based on this year’s traffic to our website, we’ve selected the 10 most popular blog entries we published in 2018 — information as relevant today as the day it was posted.

Top 10 2018 Climate Conversations Blogs

  1. Why Whole Foods Made R-290 Integral to its Refrigeration Strategy

It’s only natural. If any grocery chain was going to take the lead on committing to using all-natural refrigerants, it was Whole Foods. But finding a greener solution for their self-contained units was a struggle. Whole Foods took a giant leap by converting its stores to new propane-based refrigerant

R-290 and immediately saw a jump in energy-efficiency. Learn how this approach serves as a model for other progressive chains focused on natural refrigeration.

 

  1. Can Amendments to Apprentice Act Address the Technician Shortage?

This blog is a short read of an ACHR News article regarding a possible solution to an enormous industry problem: the need for 115,000 new HVAC technicians in the U.S. by 2022. Each year, America’s college graduates riddle themselves with loan debt while pursuing white collar jobs — each with an average starting salary of $32,000. Yet, apprentice technicians earn an average starting salary of $60,000, and vocational students often enjoy subsidized training with no loans. The Apprenticeship Enhancement Act of 2017 could fast-track these apprentice programs, luring a new generation of motivated technicians into our industries.

 

  1. Regulatory Landscape Presents New Challenges and Complexities

At the time this blog appeared, 10 EPA rulings targeting the commercial refrigeration industry were set to take place over the following four years. Since then, the landscape has changed dramatically, but many of these rules serve as the bases of new state initiatives and industry best practices. Regardless of which direction the regulatory wind will blow next, this blog presents a sensible, systematic approach to compliance, using collaboration and innovation to soften the impact of constant change. For the latest rulemaking on refrigerants, please view this regulatory update session from our most recent E360 Forum.

 

  1. C-Store Trends Through 2025

Convenience stores have come a long way from displaying racks of chips and a Slushie machine. Drawing on a conversation with the editors of Convenience Store Decisions, we looked at trends such as the increasing emphasis on creating positive customer experiences and using inventory management tools to learn what customers prefer.

 

  1. Understanding Applications for Alternative Refrigerants

The move to lower-global warming potential (GWP) refrigerants such as new alternatives to high-GWP HFCs seems inevitable. But they are not “fill-and-chill” solutions; these alternative refrigerants present new operating challenges. For example, some run hotter in both low- and medium-temperature applications, requiring compressor cooling equipment. This blog introduces a video outlining various performance issues and requirements, as well as emerging refrigerant alternatives.

 

  1. Natural Refrigerant R-290 Stages a Comeback in Refrigeration

Natural refrigerants such as propane (R-290) are not new to the scene. In fact, in the early 1900s, early refrigeration systems were based on naturally occurring hydrocarbons, which combined excellent performance with one noteworthy caveat: flammability. When non-flammable CFC refrigerants arrived in the 1930s, natural refrigerants took a back seat until the environmental consequences of CFCs became apparent. In the early 2000s, researchers took a new look at R-290 as a completely GWP-free, high-performance refrigerant for low-charge commercial refrigeration equipment.

 

  1. Copeland Scroll Takes Home the Gold

When you spend years researching and designing a completely new compressor line that achieves an ideal balance of energy-efficiency improvements, environmental friendliness, reliability, safety and more, it’s OK to take a bow (and then get back to work). This year, the Dealer Design Awards recognized Emerson’s Copeland Scroll™ Fractional Horsepower Compressor line with its gold distinction, meant to highlight the latest, most innovative products in the HVACR industry and honor design excellence.

 

  1. A Digital Transformation in the Cold Chain

As an introduction to Emerson Group President John Rhodes’ article on the need for tighter cold chain integration, this blog discusses how the internet of things (IoT) is connecting links in the global cold chain to drive food safety and freshness. Rather than a narrow focus only on the performance of disparate operators within the food supply chain, he encourages operators to integrate their data to build a truly connected cold chain. Combining the cold chain with big data gives operators a wide-angle view of where they can improve and innovate.

 

  1. New Challenges Won’t Stop the Cold Chain Evolution

Today’s unprecedented environmental, energy and food safety regulations have created challenges that have become increasingly difficult to overcome. In this blog and accompanying video, Emerson makes the case that the industry can’t afford to lose progress in the face of an uncertain, dynamic regulatory climate. When change is inevitable, create a breadth of product offerings, take the lead in stewardship efforts, and keep an eye toward innovation. That’s what we’ve done to help you find your way through this maze of change.

 

  1. R-290 in U.S. Commercial Foodservice
    The global HFC refrigerant phase-down has brought the natural refrigerant R-290 back into the spotlight. This blog tells the story of how one company, H&K International, put its head down to focus on creating successful R-290 based products. The company worked within the current charge limit for R-290 applications to create self-contained cases, condensing units and reach-ins. Learn how making the switch to R-290 is projected to save H&K’s customers almost $800,000 in energy costs over the next three years.

We hope these blogs help keep you informed and address your most pressing challenges. Be sure to bookmark our blog page and visit it frequently to read our latest posts. You can also sign up to receive an alert whenever a blog is posted so you’re always up-to-speed.

 

 

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