Automating the Commercial Kitchen: Enhancing Productivity and Food Safety
|Paul Hepperla | Vice President, Solutions Strategy – Cold Chain
Emerson Commercial & Residential Solutions
In 2019, Emerson hosted an in-depth E360 panel discussion on automating the commercial kitchen. The panelists, a cross-section of industry experts, proposed valuable insights on the potential that automation and connectivity offer commercial restaurants. In the first article of this three-part series, I summarize their thoughts on how automation is shaping labor efficiency and food safety. You can read the full article here.
Automating the commercial kitchen is not a new concept. But as the adoption of internet of things (IoT) technologies accelerates, commercial restaurants are looking at a future where automation will more effectively deliver on their top priorities: reduced labor costs and improved food safety. The key for quick-service restaurants (QSR) will be investing in solutions that actually address what matters most to their operations.
Driving greater labor efficiencies
Thus far, the foodservice industry has had great success with using automation to enhance human labor. In the near future, the goal of automation will be to begin to replace human labor. Connected equipment and related technologies hold the potential to not just eliminate steps, but to automate manual processes. As a result, QSRs will be able to shift from saving minutes here and there to reducing their actual headcount.
That’s not to say that the entire labor force will be replaced by touch screens and robots anytime soon. Rather, automating repetitive processes and universally undesirable tasks will enable employees to focus on higher-value activities. Enterprising QSRs could even use automation to improve employee satisfaction and retention by integrating incentives into everyday tasks.
Improving food safety
Automation will increasingly play an omnipresent role in food safety. This is welcome news for QSRs complying with the Food and Drug Administration’s (FDA’s) Hazard Analysis and Critical Control Points (HACCP). For example, by automating food temperature documentation, QSRs will have greater confidence that the work is done correctly and consistently.
To fully benefit from automation, QSRs will need to integrate both hot side and cold storage areas. Doing so will provide operators with a real-time, end-to-end view of food safety, from storage to preparation to delivery to customers. Over time, the aggregated data can be used to further improve efficiencies and identify energy management cost savings.
Staying focused on long-term value
As the evolution of the commercial kitchen comes into view, it’s easy to get swept up in the possibilities and promise of emerging IoT technologies. But QSR operators need to look beyond the novelty and focus on real-world applicability.
A new high-tech solution may promise to improve operations through automation. But will it promote or detract from the customer experience? Will it deliver long-term, sustainable labor savings or just reallocate existing staff to different assignments? Above all, will it actually mitigate the risk of fines, bad press and reputational harm resulting from a food safety issue?
Likewise, operators need to determine what they will do with this abundance of data. The information is useless if it’s not attached to an actionable plan. And that means humans cannot be completely removed from the equation — yet.
At Emerson, we’re asking these questions on the front end to derive valuable business outcomes from all automation and connectivity initiatives. Our goal is to help operators capture the real-time data they need to ensure that food is safely stored, prepared and cooked. Our Cooper-Atkins solutions support critical food safety initiatives by automating temperature monitoring throughout the cooking and preparation processes. And as more of these processes are automated, QSRs benefit from enhanced productivity on the human side.
In our next article, we’ll delve into the business case of IoT technologies and the challenges involved with data ownership, user interfaces and servicing.