Launch of Enhanced Copeland™ Online Product Information (OPI) Tool and Copeland™ Mobile App
|Ken Monnier | Chief Technology Officer,
Emerson’s Commercial and Residential Solution’s Business
Emerson is pleased to announce the addition of new functionalities and user interface improvements to its Copeland online product information (OPI) tool and Copeland Mobile app. The Copeland OPI tool has long served as a valuable resource for researching Copeland compressors and condensing units and cross-referencing them with other original equipment manufacturers (OEM) and competitive products, as well as replacement Copeland brand products. The Copeland Mobile app, which provides on-the-go access to the OPI database for Copeland product specifications, places more than 30 years of product information at users’ fingertips. With these new upgrades, users will enjoy significant usability improvements, additional connections to a variety of resources within the Emerson website, and a more seamless experience across Emerson’s tools and resources.
The primary objective of the OPI tool upgrade was to provide a much-improved user interface (UI), regardless of how — or with which device — users choose to access it. The first thing visitors will notice is that the OPI tool now has a user interface that resembles the overall look and feel of the Emerson website. This provides a consistent experience for users who frequently utilize both the Emerson website and the OPI tool. In addition, the user interface of the Copeland Mobile app has also been redesigned to provide a consistent user experience across these valuable resources.
Like the Emerson website, the improved OPI tool also features a responsive design that adapts for optimal viewing and interaction on a mobile device — making it as easy to use on a smartphone as on a traditional web browser. As a result, users will find a navigational structure that supports ease of use and quick access to the OPI tool’s most critical features, such as: product search; cross-referencing; information resources (publications, links and bulletins); where to buy; and software downloads.
This significant upgrade to the OPI tool enables further connectivity with other utilities and contractor resources within the Emerson website, including:
- Access to the knowledge center, a one-stop shop for technical HVACR questions and answers
- Use of custom HVACR calculators to help analyze system performance and suggest energy efficiency improvements
- Expanded access to product information libraries
In addition to connecting contractors to the extensive OPI tool database, the feature-rich Copeland Mobile app helps contractors to perform these key functions in the field:
- View product specifications and resources including application engineering manuals, catalogs, and guides
- Cross-reference Copeland products
- Quickly troubleshoot and diagnose Copeland compressors
- Check the availability of local product replacements
- Locate a Copeland technical specialist
- Track open projects with jobsite commissioning
Both of these enhanced tools also include a live chat feature, which provides an additional source for answering questions. Now users can either contact Emerson’s customer and technical support line for assistance or connect with an agent via live chat for immediate technical support — 24 hours a day, five days a week.