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Prevent Food Safety Issues with Remote Monitoring Services

This is the second post in a five-part series on food safety throughout the month of September.

Consumers want to buy fresh, high quality foods from grocery and convenience stores. They expect to find crisp lettuce, hard ice cream and ice-cold beverages. Consistently delivering in this area drives customer trust and loyalty in retail brands.


If customers encounter food quality issues or are unsure of the safety of the foods offered in a retail store, it would negatively impact consumer perceptions and the retailer’s bottom line. It’s important for retailers to maintain their refrigeration systems to avoid costly equipment failure that could compromise food quality and affect the shopping experience.

Preventing food loss and protecting customers from foodborne illnesses are critical concerns for retail store operators. Comprehensive, cost effective perishable goods and equipment monitoring methods can help address these concerns.

ProAct is an enterprise connectivity, software and service management program customized for supermarkets, convenience stores, retail, commercial buildings, foodservice and transportation, allowing users to:

  • Optimize facilities and operation
  • Maintain conditions, assets and facilities
  • Sustain refrigerant and energy management
  • Care for fresh foods, consumers and brand

Remote monitoring services provide real-time performance data on critical store equipment, including insights around energy expenditure, equipment operating condition and health, facility maintenance needs, refrigerant leaks and shrink causes. Some services offer simple systems for food monitoring but have limited insight into other facility systems, lacking the big picture for retailers to fully know the impact of a potential issue. With equipment diagnostics through ProAct Services, retailers will understand a specific equipment problem, be able to make a quick decision on necessary actions, ensure that the issue is actually fixed – not just masked – and gain valuable insights into how to prevent it in the future.

To ensure fresh, top quality food that meets consumer expectations, retailers need to accurately and efficiently report product and case temperatures. Relying on manual temperature recording is labor intensive, time consuming and potentially risky. and time consuming. Food quality reporting through remote monitoring services can automate this process to reduce human error and increase efficiency, while improving food safety and customer satisfaction.

With remote monitoring, retailers can also control and monitor their facility systems across multiple sites and their entire estates, giving them the ability to safeguard food and maintain efficiency throughout their entire chain.

Effective monitoring and maintenance of retail refrigeration systems enable end users to offer fresh foods to customers that are demanding healthy and convenient options. Retail facilities are getting more complex as additional equipment is integrated, and monitoring services offer valuable insights to optimize store operations. Merchandising is also a critical component to customer satisfaction and topline revenue. Equipment diagnostics will not only ensure that these fresh foods are safe, but also can provide insights to enhance the product presentation with goals of increasing sales and building a reputation for quality foods.

Look for the next post in this series, which will address how the Food Safety Modernization Act impacts food retailers

 For more than 20 years, Emerson Retail Solutions has been helping businesses like yours safeguard food, reduce energy consumption, protect the environment and optimize business results. To learn more about our technology solutions and services for retailers, visit our website.

 Jim Mitchell
Product Manager
Emerson Climate Technologies

To read all posts in our series on food safety for retailers, click on the links below:

  1. Food Safety Remains a Top Priority for Retail Businesses
  2. Prevent Food Safety Issues with Remote Monitoring Services
  3. How Does the Food Safety Modernization Act Impact Food Retailers?
  4. Food Safety Throughout the Cold Chain “From Farm to Fork”
  5. Seven Transportation Monitoring Best Practices to Ensure Food Safety


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