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Posts from the ‘Convenience Store’ Category

Using Site Supervisor to Boost Business

Reggie O'Donoghue_Blog Reggie O’Donoghue | Director of Electronics, Product Management
Emerson Commercial & Residential Solutions

Convenience store managers are tasked with juggling several different responsibilities at once, sometimes feeling like focusing on one aspect of the business leads another to falter. Keeping customers happy calls for offering new, fresh food options, a comfortable and welcoming shopping environment and more. Managing sustainable performance of HVAC, lighting and refrigeration systems requires operators to determine ways they can incorporate new technology and systems without forking over an arm and a leg in installation costs.

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Emerson’s Site Supervisor is here to assist with the balancing act. Site Supervisor is a facility control platform that can help retailers improve operational efficiencies and maximize food quality through innovative and constant monitoring that can be accessed at the palm of a retailer’s hand. Using equipment controls and sensors, operators can monitor key metrics within the building, and utilize IoT technologies to connect buildings to cloud-based services, providing remote access to equipment from off-site.

With consumer expectations becoming more and more diversified, as well as the demand for fresh, ready-to-eat food options, maintaining temperature compliance from refrigeration systems is a top priority. Up until now, this meant that store staff were required to continuously monitor and report on equipment conditions and operation. Now, with Site Supervisor, these tedious tasks can be automated and, more importantly, made reliable. With Site Supervisor feeding valuable data to store managers, these managers can focus more on assisting customers and building relationships.

Managers can also set up priority alerts that provide nearly instant visibility of unsatisfactory operating conditions; and can make timely corrective actions that provide detailed information about the incident. Managers and servicers can view this information on a convenient and easy-to-navigate drill down screen on their mobile device, tablet or laptop. That means issues can be resolved quickly, remotely and efficiently. Managers can then take the data provided by Site Supervisor to develop a more proactive prevention process, adjusting operations to prevent future incidents. Retailers can also pair Site Supervisor with Emerson’s ProAct services to gain even more operational insight.

All of this data can be hosted through Emerson’s cloud-based services or through local, on-site hosting. With the ability to control, monitor and optimize operations at your fingertips from a platform that is easy to install and navigate, managers can better balance their daily operations and optimize their store functions. Continuous alarm diagnosis and issue resolution can help turn a stressful situation into a learning opportunity, with the issue being resolved quickly and a bank of data provided to help prevent it in the future.

For more information on Site Supervisor, view this short video.

C-Store Trends Through 2025

Dean Landeche_Blog Dean Landeche | Vice President of Marketing , Cold Chain
Emerson Commercial & Residential Solutions

I sat down with the editors of Convenience Store Decisions to discuss trends that will be shaping the future of U.S. convenience stores. Zandi Brehmer, head of client innovation at global research firm Euromonitor International, joined the conversation. Emerson commissioned Euromonitor to identify trends through 2025.

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Focus on the customer

Retailers in this space are obviously concerned with convenience, but we are seeing an increased interest in cultivating customer relationships. Shifting the focus on the consumers from the checkout to when they enter a store may generate a big payoff. Modern technological systems such as wireless sensors in c-stores can potentially free up staff to focus on higher-value customer interactions. As these solutions become more prevalent, convenience stores can become more nimble to address the changing needs of their customer base.

Experiential retail

Driven by a digital revolution and rapidly changing consumer expectations, convenience operators are turning to new strategies to stay competitive. As product offerings are becoming more interchangeable, the shopping experience is a differentiator for retailers. Recent studies show that 78% of millennials would rather spend money on a desirable experience than on goods.

Supply chain management

Finally, better inventory management will likely distinguish convenience store operations in the future. Not only does new technology enable retailers to track inventory, but to learn who’s buying what.

For more information on these and other trends, read the full article here. You can see the Euromonitor presentation on Retail and Foodservice Trends 2025 here.

Dean Landeche, Vice President of Marketing and Retail Solutions

 

 

 

 

 

Convenience Store Decisions: Gaining Operational Efficiency from BMS Insight

ronchapek_2 Ron Chapek | Director of Product Management, ProAct Enterprise Software Services

Emerson Commercial & Residential Solutions

As convenience stores continue to evolve to adapt to changing customer demands and infrastructure and facility requirements, operators are under increasing pressure to gain operational efficiencies. Of growing importance in this effort are the intelligent applications that allow operators to effectively use the data gathered by building management systems (BMS) and environmental monitoring systems (EMS).

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The challenge of building intelligent applications is to effectively convert rapidly expanding and disparate data sources into visually insightful, prescriptive, actionable and value-adding graphical interfaces across multiple stakeholder departments with a diverse range of usage and persona types. Historically, the static application data was gathered or delivered late, making it hard to determine the action to take. Now with intelligent applications, you have the ability to make decisions and take actions faster on more current data.

Before you can take advantage of these new intelligent applications there are four building blocks to consider putting in place:

  1. Modern Data Architecture that delivers access to a wide variety of data at high velocity and scale.
  2. Advanced Analytics, the science of using a wide variety of data to understand factors that impact customer experience.
  3. Smart Devices all gathering data and sending it through the architecture.
  4. Real-Time Business making decisions in real-time.

Before you take the first step in your intelligent application, think about the business value. Then you will be in a position to effectively use the data to increase operational efficiencies.

For more information, read the full article in Convenience Store Decisions online here.

C-Store Technology Gets Convenient with the Internet of Things

I recently wrote an article for Convenience Store Decisions discussing how convenience stores can leverage the Internet of Things (IoT) and connected technology to improve operations.

Just as the Internet has revolutionized the everyday lives of consumers, IoT is transforming operational performance for convenience stores. Convenience store retailers grow more agile with the use of IoT because they can access and analyze data insights to improve operations.

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As convenience store retailers expand their foodservice offerings to increase revenue, store environments are becoming more complex. By integrating all facility systems under one platform, retailers can optimize store operations, reduce energy consumption, lower equipment downtime and decrease maintenance costs.

The move toward IoT and more intelligent, connected stores can be beneficial to convenience store retailers in these three ways:

  1. Equipment control and monitoring
    Utilizing connected facility technology, a convenience store operator can remotely monitor critical equipment across an entire chain of stores. This performance data enables improved equipment, maintenance and energy efficiency. Retailers receive real-time alerts of potential problems that can help reduce maintenance costs and avoid equipment failure.
  1. Efficient, accurate equipment updates
    By connecting equipment with the latest facility management technology, convenience stores can remotely upgrade their systems with the latest software, even in the case of legacy equipment.
  1. Safeguarding fresh foods
    Connected store equipment can provide real-time temperature monitoring and other important data to maintain food safety and quality, which is becoming more critical with the Food Safety Modernization Act (FSMA).

Intelligent connected facility technologies are already installed in many retail environments – using building controls for lighting and HVACR, in the back of the house and within the foodservice areas. Integrating the data from all facility systems through IoT enables stores to improve operational efficiency and enhance equipment performance.

You can read the full article online here.

For more than 20 years, Emerson Retail Solutions has been helping businesses like yours safeguard food, reduce energy consumption, protect the environment and optimize business results. To learn more about our technology solutions and services for retailers, visit our website.


Paul Hepperla
Vice President, North American Solution Sales
Retail Solutions
Emerson Commercial and Residential Solutions

Considerations for Cutting the Wire in Convenience Stores

This recent bylined article for Convenience Store News shares key benefits of implementing wireless solutions for convenience store facilities. Below is a brief summary.

Seventy percent of facility management system wiring is used for networking and sensors. Wireless network solutions can be a powerful tool to help convenience stores reduce operating costs, easily accommodate store layout changes and provide secure facility data transmission.

Wireless solutions can range from a simple in-store temperature monitoring solution to a complex, self-healing wireless mesh network, or even a cellular connection outside of the store.

Why should you consider wireless solutions for your convenience store operation? The full article takes a deeper look at three different applications:

Eliminate Wires and Reduce Costs: Single Point Sensing

Single Point Sensing

Increase Store Layout Flexibility: Component-to-Component Network

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Improve IT Security by Isolating Your Controls Infrastructure: Cellular Connectivity

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Embracing the shift to wireless technologies will benefit convenience stores that are evolving their stores to fit the changing demands of today’s customers, helping them to boost revenue, keep customers happy and strengthen brand loyalty.

 Read the full article online here.

 For more than 20 years, Emerson Retail Solutions has been helping businesses like yours safeguard food, reduce energy consumption, protect the environment and optimize business results. To learn more about our technology solutions and services for retailers, visit our website.

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