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Posts from the ‘Technician Support’ Category

Copeland™ Mobile Puts 30 Years of Product Info at Your Fingertips

JulieWalters_Blog_Image Julie Walters | Director, Aftermarket Programs and Support

Emerson Commercial & Residential Solutions

In today’s dynamic commercial refrigeration and AC markets, contractors are faced with an ever-increasing variety and complexity of applications. Whether you’re a seasoned technician or new to the trade, you need every advantage when troubleshooting and diagnosing issues for your customers. Service technicians have access to the latest technologies in their toolkits available to them on their mobile devices.

One such tool is the Copeland Mobile app.

Access the product database

The Copeland Mobile app connects contractors to the Emerson Online Product Information database for on-the-go access to 30 years of Copeland compressor product specifications. This feature-rich app helps contractors perform the following actions in the field:

  • View product specification and application engineering manuals
  • Cross-reference Copeland products with other compressor brands/models
  • Quickly troubleshoot and diagnose Copeland compressors
  • Check the availability of local product replacements

The Copeland Mobile app is designed to give you instant access to the product, installation and service information you need to service your customers. Simply scan the barcode on any Copeland compressor to pull up its specifications or quickly find the Copeland replacement of a competitor’s model.

Connect to the industry’s largest support network

When you launch the Copeland Mobile app, you’ll immediately connect to the industry’s largest support network, comprised of more than 1,000 Copeland-authorized locations and over 600 certified Copeland technical specialists. If you have additional questions about customer service, product support or availability, representatives from our American base of operations can quickly deliver the product and technical assistance you need.

Make your job easier and our products better

While the Copeland Mobile app is designed to make your job easier in the field, it’s also contributing to the research and development of future Copeland compressors. Every time you use the Copeland Mobile app, you’re helping us contribute to a database of product and competitive information that we’re using to build better compressors.

So, if you’re ready to learn more and add valuable tools to your utility belt, view our Copeland Mobile app video, and then click the link to download it.

To download the Copeland Mobile app, use the QR code below.

Can Amendments to Apprentice Act Address the Technician Shortage?

RajanRajendran2 Rajan Rajendran | V.P., System Innovation Center and Sustainability

Emerson Commercial & Residential Solutions

This blog summarizes an article from ACHR News, entitled “Amending the Apprentice Act”. Click here to read the article in its entirety.

In October, we discussed the growing technician shortage within our industry and ways in which the Apprenticeship Act could help bridge that gap. Here’s an update on how this amendment has taken the next step in the legislative process.

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This past summer, President Trump signed an executive order to expand apprenticeship programs and vocational training. Now, Sen. Roger Wicker of Mississippi has proposed the Apprenticeship Enhancement Act of 2017, amending the National Apprenticeship Act. In short, if this were to be passed, the Department of Labor’s apprenticeship agency would be required to act quickly on applications and create an apprenticeship program within 90 days.

This all sounds like a step in the right direction, but what does it mean for the HVAC industry?

“This legislation could be a game changer for the HVAC and refrigeration industry, which is in desperate need of technical staff,” said Don Langston, president of Aire Rite Air Conditioning & Refrigeration Inc. and Air Conditioning Contractors of America (ACCA) chairman of the board. “My goal, as chairman of ACCA, has been to help address the skills gap and workforce challenges that the industry is facing. I offer full support of ACCA as Senator Wicker works to advance this legislation.”

With that being said, here are some additional pieces of information to consider:

  • It’s estimated that by 2022, the U.S. will need 115,000 HVACR technicians.
  • There are more than 44 million student loan borrowers, each borrower accumulating an average debt of $37,172 — with no guarantee of a job/steady salary upon graduation.
  • Apprenticeships are typically funded by outside resources, eliminating participant needs for student loans.
  • The average starting yearly salary for apprentices is $60,000.

Expanding apprenticeship programs and vocational training could help bridge the gap between the technician shortage and students in search of a career that won’t saddle them in student loan debt. Skilled apprentices in the U.S. not only earn a higher average starting wage than the average college student, they do so without the financial burden and stress of not finding a job in a timely manner post-graduation. With more money to be made and an open job market, it stands to reason that these new apprenticeship programs will fill quickly.

While this legislation may not be the panacea to the technician shortage, it could be huge step toward eliminating it. We’ll continue to watch this legislation closely and see how it develops.

To read more about the apprentice act, visit the full ACHR News article

Mining Apprenticeship Opportunities to Bridge the Refrigeration Gap

RajanRajendran2 Rajan Rajendran | V.P., System Innovation Center and Sustainability

Emerson Commercial & Residential Solutions

This blog summarizes an article from our most recent E360 Outlook, entitled Apprenticeship Opportunities.” Click here to read it in its entirety.

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Through our E360 Outlook magazines and E360 Forums, my colleague Bob Labbett and I have talked at length about the growing technician shortage facing our industry; it’s something we refer to as the refrigeration gap. After facilitating many conversations with stakeholders to address this challenge, we have formed the basis of a solution that focuses on four key areas: awareness, recruitment, training and retention. But we are always looking for creative ways to achieve these objectives.

A recent announcement by the Trump administration about doubling the budget of the federal apprenticeship program piqued our curiosity. Not only were we largely unaware of the program, we were intrigued about its potential for addressing our industry’s technician shortage. To learn more, we put two summer interns at The Helix to work on researching feasibility of the program. Here’s what we dug up.

Relatively low HVACR participation

After poring through the Department of Labor’s (DOL) apprenticeship section of their website, one of the first things we discovered was that HVACR participation in the program was quite low. While there were more than 200,000 active participants in Registered Apprenticeship (RA) programs in 2016, HVACR only accounted for 3,135 of these. Electricians topped this list with 41,489 active apprentices. We quickly realized that our industry has a runway of opportunity that is largely untapped.

Federally funded, state operated

Another key fact we uncovered about the program is that “the Office of Apprenticeship (OA) works in conjunction with independent State Apprenticeship Agencies (SAAs) to administer the program nationally.” What this means is that RA programs are enacted at the state level after meeting the DOL’s apprenticeship standards. What’s more, an individual employer, group of employers, or an industry association can also sponsor an RA program, sometimes in partnership with a labor organization.

Technical schools and colleges play a vital role

The OA is also focused on helping educators build college-to-career pipelines in a variety of occupations through the Registered Apprenticeship College Consortium (RACC). RACC is a national network of post-secondary institutions, employers, unions and associations working to create opportunities for apprentice graduates who may want to further enhance their skills by completing an associate’s or bachelor’s degree.

Even high school-level vocational institutions and career centers can get involved in pre-apprenticeship programs to help students explore career opportunities and become an apprentice while they’re still in high school.

Four Keys to Addressing the Technician Shortage

BobLabbett_Blog Bob Labbett | V.P., Communications & Channel Marketing, Refrigeration

Emerson Commercial & Residential Solutions

This blog summarizes the Contractor Connection column in our most recent E360 Outlook, entitled Answering the Call.” Click here to read it in its entirety.

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It’s estimated that 115,000 HVACR technicians will be needed by 2022 to fill industry jobs. At our latest E360 Forum in Tucson, Ariz., Emerson hosted a half-day symposium entitled “Industry Challenge: Addressing the Technician Shortage.” The meeting assembled nearly 50 contractors, wholesalers, and Emerson leadership team members to take the first steps toward forming a consensus on how to solve this critical technician shortage. Meeting participants were divided into four group ideation sessions that focused on the key aspects of the challenge.

A common theme emerged as each group then presented its insights: the importance of appealing to the current field of job market entrants. Specifically, they identified career attributes that the millennial generation values most, including:

  • The desire to have a meaningful career that contributes to the betterment of society
  • The preference for working with modern technology
  • The importance of selecting a career path that has both long-term security and growth potential

With these drivers in mind, the groups presented four keys for addressing this shortage:

  1. Awareness — because vocational occupations are often overlooked in today’s culture, students with an aptitude for technical trades are not encouraged to pursue vocational or technical training. To overcome this trend, students and faculty need to be convinced that this career path is a viable alternative to a four-year college degree.
  2. Recruitment — engaging millennials requires appealing to their unique sensibilities, including their preference for working with new and emerging technologies, or careers that have a meaningful societal contribution. Studying to become an HVACR technician fulfills these needs while ultimately providing competitive compensation, job security, career growth and low competition.
  3. Training — to ease the process of earning a certification, schools should make training classes more convenient (via online or evening classes) and more affordable. As important, the curriculum should be kept current to cover the latest technologies, refrigerants, and equipment.
  4. Retention — attracting and retaining students requires making them aware of the bigger purpose and meaning the job provides. It also means helping them to achieve proper work-life balance and charting a path for true career progression.

It’s important to remember that turning the tide on the technician shortage will not happen overnight. In the meantime, we need stakeholder participation and engagement to maintain awareness of the issue and look for solutions in our day-to-day activities. To contribute to this important effort, please email the Emerson team at e360.climate@emerson.com.

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