|Andre Patenaude | Director, Food Retail Marketing & Growth Strategy, Cold Chain
Emerson Commercial & Residential Solutions
Emerson recently completed a research study of leading food retailers to better understand their refrigeration system selection criteria. This blog is a synopsis of those findings.
For several years, we’ve seen an evolution of the traditional supermarket concept, driven by a convergence of multiple market influences which include:
- The migration to urban areas
- Smaller store footprints
- Renewed focuses on safety and freshness
- Greater need for merchandising flexibility
- The proliferation of omnichannel fulfillment models
- The lack of qualified service technicians
- Energy-efficiency goals and sustainability initiatives
- The internet of things (IoT)
- Ongoing regulatory uncertainty
Amidst these many changes, refrigeration systems have also evolved to align with modern supermarket operator preferences. To better understand how these preferences are impacting selection criteria, we recently completed a research study of several leading food retailers. We asked them which factors they feel are the most important when considering the implementation of new refrigeration systems.
We compiled results into six key categories, which we refer to as the six S’s of selection criteria. The following is a summary of those findings:
- Simple — Operators are seeking to minimize complexities by using systems that are easy to understand and diagnose. Many associate system simplicity with reliability and believe it can be achieved with fewer moving parts, traditional system architectures and proven refrigeration strategies.
- Serviceable — Technician familiarity is important to facilitate ease of service and maintenance activities, and to ensure the availability of parts and refrigerants. Engine rooms should be located away from customers and be relatively easy to access.
- Secure — Maintaining customer, employee and technician safety while preserving food quality and safety are always top priorities. With many operators now integrating IoT technologies for more effective facility and enterprise management, securing proprietary operational data is also critically important. Operators seek system architectures that can address these multifaceted safety and security concerns.
- Stable — Grocers consistently cite system stability and reliability as primary selection criteria. Systems should be capable of maintaining consistent temperatures, delivering predictable performance, and working according to design specifications.
- Smart — Electronic controls, system connectivity and integration with facility management services via IoT are becoming more important to modern supermarket operators. They’re evaluating self-monitoring systems that give store managers immediate access to issues, allowing them to take prompt actions to protect shoppers, preserve their brands and prevent unnecessary service calls.
- Sustainable — For those supermarket operators driven by corporate sustainability objectives or regional regulatory requirements, the push toward lower-GWP refrigeration strategies is continuing in earnest. Sustainability also speaks to the long-term economic viability of the refrigeration selection, as operators must factor in the total cost of ownership throughout the lifecycle. Reducing energy consumption to minimize operating costs is a concern shared by all.
As refrigeration technologies evolve in response to changing market dynamics, look for emerging system architectures that align with these selection criteria. Emerson is addressing the six S’s of supermarket operator concerns by innovating new systems that blend pieces of proven architectures — borrowing from what has worked in the past and improving upon existing technologies. Stay tuned for more information on these new system strategies in the months to come.