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Posts tagged ‘Contractor Tips and Safety’

Copeland™ Mobile App Wins a Gold Dealer Design Award

Jeff Lichty | Director – Product Management

Emerson’s Commercial & Residential Solutions Business

Emerson is thrilled to announce that our Copeland Mobile smartphone app took home the gold at the 2022 ACHR The NEWS Dealer Design Awards. These awards recognize products that assist contractors with the installation, maintenance and servicing of installed equipment in the HVACR industry. The recently overhauled Copeland Mobile app received the top honor in the contractor services and software category.

Everything contractors need at their fingertips

Originally launched in 2014, the gold-winning Copeland Mobile app underwent a complete redesign and functionality upgrade in early 2021. Copeland Mobile — which is available for free in the Apple and Google Play app stores — provides on-the-go access to 30 years of air conditioning and refrigeration product specifications available in the Copeland online product information (OPI) database. Contractors simply can scan the barcode on any compressor to pull up its product specifications, access application engineering manuals, or quickly troubleshoot and diagnose an issue.

With Copeland Mobile installed on their smartphones and/or field devices, contractors can quickly check the availability of replacement compressors, condensing units or service parts from local Copeland authorized wholesaler locations — even cross-reference non-Copeland models for suitable replacement suggestions. Built-in HVACR calculators help contractors to select the correct products for their customers’ air conditioning and refrigeration applications.

For real-time, on-the-job support, Copeland Mobile’s live chat feature connects contractors with Emerson’s support agents and Copeland technical specialists — 24 hours a day, five days a week. Contractors can even use Copeland Mobile to help them track open projects with its jobsite commissioning feature. In addition, the handy warranty look-up capability quickly gives contractors the information they need to determine if a compressor or condensing unit is still under warranty.

In summary, the winning combination of these comprehensive features brought home the gold award:

  • View product specifications and application engineering manuals
  • Cross-reference Copeland products
  • Troubleshoot and diagnose Copeland compressors
  • Check the availability of local replacement products
  • Chat with Copeland technical specialists
  • Track open projects
  • Look up product warranty status

Supporting the next generation of HVACR technicians

Among the many challenges facing the HVACR industry today, perhaps none is more urgent than addressing the growing shortage of qualified service and maintenance technicians. According to recent statistics, 80,000 HVACR technician jobs are currently unfulfilled — representing 39 percent of the total industry workforce. At the same time, the industry is losing an estimated 20,000 technician jobs per year due to the retirement of an aging workforce and/or predictable career attrition rates.

Emerson created the Copeland Mobile app with this industry challenge in mind. Whether you’re a new or experienced contractor, we know you’re stretched thin working with fewer resources while being expected to perform at the same high-quality service level. Copeland Mobile is designed to provide easy access to the resources and tools that you need when you need them most. Whether it’s real-time alerts or on-the-go access to product, installation and service information, Copeland Mobile helps technicians to provide the best possible support to their HVACR customers.

To learn more about Copeland Mobile, please visit the apps section of our website. Search the app library on your device for a free download of this award-winning app.

Tips for Preparing for the Refrigerant Transition —HVAC School Podcast

Jennifer Butsch | Regulatory Affairs Director

Emerson’s Commercial & Residential Solutions Business

HVACR service technicians are at the front lines of the global refrigerant transition. As federal and state regulations take shape in the U.S., technicians and contracting companies have many questions about why this transition is underway and how to prepare for what’s coming. In a recent HVAC School podcast hosted by Brian Orr, Rajan Rajendran, Emerson’s global vice president of environmental sustainability and I answered some of the most pressing questions that technicians have about the changes in this dynamic refrigerant landscape.

As someone who has his finger on the pulse of the HVACR technician community, Brian knows the many challenges facing technicians as they help the industry transition to the next generation of lower-global warming potential (GWP) refrigerants. In our podcast discussion, he shared how many technicians are feeling the pressure of “bearing the burden” of execution and seeking guidance on how to prepare. Rajan and I were happy to have an opportunity to shed light on some of the key topics impacting technicians and our entire industry.

Keeping the refrigerant transition in proper context

Although many HVACR stakeholders are most concerned about which refrigerants will be used in the future, it’s important to think about the implications from a more holistic perspective. As Rajan explained, this was the spirit in which The Helix Innovation Center was conceived. Yes, the refrigerant GWP is an important factor, but it must also be considered among other variables, such as: system energy efficiency, consumer and/or retail trends, sustainability objectives and even the journey to achieving net-zero in commercial operations.

Similarly, Rajan discussed how the same holistic philosophy applies to equipment and/or system design, and how important it is to think beyond individual silos and to take a full ecosystem approach (i.e., focusing on the impacts of an entire system rather than simply evaluating individual component performance). Of course, the long-term implications to service technicians and end-users are chief among these considerations. Whether you’re considering the impacts of the refrigerant transition on an individual stakeholder, industry, equipment or system level, it’s crucial to consider the entire ecosystem and not just focus on one aspect.

Embracing the refrigerant continuum and staying informed

Another way to alleviate consternation about the refrigerant transition is to recognize that what’s occurring today is part of a continuing evolution and not necessarily a one-time event. As Rajan and I explained in the HVAC School podcast, this continuum has always been a factor in the ongoing evolution of HVACR technologies. When we look ahead to the changes coming to the commercial refrigeration, commercial AC or residential AC sectors, we’re anticipating a series of transitions over the next decade. The increasing global awareness of environmental sustainability will likely result in a more active period, leading to advances in refrigerant and energy-efficiency technologies.

So, what can technicians do now to prepare? Staying informed is the best way to gain a comfort level and a sense of preparedness. As Rajan stated, “Transitions are only a problem when you don’t know what’s coming.” Industry associations — such as the Air-conditioning, Heating, and Refrigeration Institute (AHRI) — equipment manufacturers, and emerging resources like the HVAC School podcast are all stepping up efforts to keep technicians educated and informed. For our part, Emerson’s E360 stewardship program continues to offer a series of webinars, articles and resources; Emerson Educational Services offers programs on next-generation refrigerant applications and safety best practices.

What’s on the regulatory horizon?

Perhaps more than any other HVACR industry stakeholder, service technicians are keenly interested in what regulations are coming soon that could impact them next. Although this topic alone could be the source of a full series of podcasts, Rajan and I were happy to provide Brian with the high points:

  • The American Innovation and Manufacturing (AIM) Act has authorized the Environmental Protection Agency (EPA) to phase down the production of high-GWP hydrofluorocarbon (HFC) refrigerants. The next step is a 40 percent reduction in 2024, based on total GWP content.
  • The EPA will soon release draft regulations to refrigerant manufacturers regarding how quota will be allocated for the 2024 reduction.
  • Increasing demands for lower-GWP refrigerants will enable the emergence and wider adoption of A2L “lower flammability” refrigerants. Leak detection will become an even more integral part of A2L system safety.
  • Natural refrigerants like CO2 and propane will continue to play expanding roles.

Rajan and I discussed these regulatory topics in greater detail in our latest E360 Webinar, and we encourage you to view it for more information about what to expect in the regulatory pipeline. To hear our conversation with Brian Orr on the HVAC School podcast, please visit their website.




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