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Posts tagged ‘grocery’

Ensuring Freshness in Click-and-Collect Fulfillment

AndrePatenaude_Blog_Image Andre Patenaude | Director, Food Retail Marketing & Growth Strategy, Cold Chain

Emerson Commercial & Residential Solutions

Click-and-collect fulfillment requires new or improved refrigeration strategies to ensure food quality and safety. I recently discussed these approaches for Progressive Grocer magazine. Read the full article here.

To meet consumer demand for convenience, many food retailers are entering the omnichannel arena with a click-and-collect, curbside pickup option. This new model comes with high consumer expectations, especially for maintaining maximum freshness of perishable items. As we know, even the slightest deviations in holding temperatures can quickly impact perishable freshness and negatively affect a grocer’s reputation. One bad experience can quickly erode consumer confidence, spread through word of mouth, and even inflict long-term damage on a brand.

But when executed properly, a positive click-and-collect fulfillment process can result in significant business expansion and a thriving new revenue stream. It’s important to realize that this popular fulfillment model can place unique stains on a refrigeration system, such as maintaining ideal temperatures and humidity conditions in the face of frequent cooler door openings. Ensuring success will mean implementing an optimum refrigeration strategy. Here are a few things to consider when selecting a refrigeration system for click-and-collect fulfillment.

Implement smart controls

Modern control systems are ideal for click-and-collect applications to help retailers manage food quality from the time it enters the store to when it’s delivered to a customer. Best-available solutions combine facility management and supervisory controls with user-friendly software and mobile apps to deliver always-on, remote temperature monitoring and comprehensive management of store systems and refrigeration.

These controls help operators keep temperatures low during active fulfillment periods and adjust setpoints back up during non-peak hours to save energy during low-use hours — maintaining optimal conditions for perishable freshness. Monitoring services can detect system performance issues early and notify designated store managers via mobile alerts, enabling them to make informed decisions and quickly take corrective actions.

Consider outdoor condensing unit flexibility

Click-and-collect refrigeration may require facility operators to update their current systems to support reliable cold-storage and staging areas. These systems must be robust enough to meet low- and medium-temperature requirements, but also flexible enough to address the unique demands of click-and-collect fulfillment.

Self-contained outdoor condensing units (OCUs) are ideal for adding refrigeration capacity to new cold-storage areas without affecting a facility’s existing centralized refrigeration architecture. Modern OCUs are also equipped to address difficult setpoint and humidity challenges.

OCUs have compact footprints that allow for greater installation flexibility while combining advanced components with onboard controls to help maintain precise temperatures in difficult operating conditions. Proven scroll-compression technology helps these units deliver consistent reliability across a wide range of capacities (from 0.75 to 17 HP) to meet a variety of operational requirements. Electronic expansion valves, digital compression technology and specialized load-matching algorithms enable precise capacity modulation to match compressor capacity to fluctuating refrigeration loads during peak delivery periods.

Condensing-unit controls provide demand-driven defrost cycles and humidity management to help combat repeated door openings of cold-storage rooms and refrigerated lockers. Seamless integration with facility management controllers enables remote monitoring, power management and predictive diagnostics to help operators quickly respond to, and even potentially preempt, refrigeration faults or disruptions in performance.

Click-and-collect represents a tremendous growth opportunity for food retailers as consumers continue to embrace online grocery shopping. To succeed in this competitive arena, earn customer loyalty and capture market share, retailers will likely need to delight their customers with every transaction. These refrigeration strategies can help retailers deliver a seamless click-and-collect experience by ensuring consistency, freshness and quality with every order.

 

Supermarkets Embrace IoT Revolution

ronchapek_2 Ron Chapek | Director of Product Management/Enterprise Software

Emerson Commercial & Residential Solutions

Grocery store chain owners and managers are embracing Internet of Things (IoT) technologies to monitor the performance of their refrigeration equipment. I was recently interviewed by ACHRNews (the News) to discuss how IoT is transforming supermarket operations; this blog is a summary of that article.

Supermarkets Embrace IoT Revolution

When it comes to refrigeration equipment, supermarket operators are primarily concerned about reliable performance. With an aging generation of qualified contractors retiring and a growing shortage of trained technicians to replace them, ensuring reliable performance is becoming more difficult. It’s not surprising that as a result, grocery store owners and managers are embracing the potential of IoT to proactively monitor the performance of refrigeration equipment.

IoT is helping to fill the technician void by allowing store managers to take immediate action when refrigeration problems arise. Unplanned downtime can be extremely costly, and IoT gives operators the ability to head off issues before they become potential emergencies.

With IoT, supermarket managers are equipped with the knowledge to make quick repairs and prevent future errors, both of which deliver critical benefits that directly impact a store’s profitability and brand reputation:

  • Increased refrigeration system uptime
  • Reduction in revenue and inventory losses
  • Assurance of food safety and quality

Emerson’s ProAct™ Enterprise Software and Services is a leading example of robust IoT technology at work. Utilizing our Site Supervisor facility management controller and connected refrigeration equipment via sensors to cloud-enabled data analytics, ProAct provides alert and setpoint management while allowing grocers to take a more reliable, cost-effective, condition-based maintenance approach to refrigeration — and seamlessly transition to complete facility management of critical systems in individual stores and across the enterprise.

In this way, IoT uncovers deeper insights into how a facility is running, giving store managers the tools to take proactive measures to ensure reliability, maximize energy efficiencies, and consistently deliver optimum food quality and safety.

From an enterprise perspective, IoT allows store operators to compare trending and historic performance data at multiple sites to better optimize a grocery chain’s complete store network. Operators can also evaluate equipment upgrades and retrofits to determine which systems deliver the best performance and determine if there are any opportunities for cost savings.

Having access to preventive maintenance and predictive failure alerts is beneficial to store owners and contractors alike. Instead of performing preventive maintenance at pre-determined time intervals, IoT triggers maintenance activities based on actual system performance — giving contractors critical information to help them decide when to perform service before failures occur.

Connected refrigeration equipment also helps operators and contractors identify other indicators of asset health, including: spikes in energy use, increased compressor vibration and excessive noise — all signs that equipment could soon be at risk for failure. Not only can IoT prevent costly refrigeration downtime, it can also reduce the need for expensive emergency service calls.

For the newer generation of service contractors, IoT provides a plug-and-play capability that helps overcome their knowledge gap. With the abilities to collect and store all system-related information, IoT helps replace contractor reliance on the intelligence passed down from older contractors who are approaching retirement.

Learn how IoT and ProAct Enterprise Software and Services can help transform the efficiencies of your supermarket operations

E360 Conference Daily Recap #3: A Connected, Faster and Stronger Future Together

This is the third in a series of three posts sharing highlights from the 2016 E360 Annual Conference.

On our final day of the E360 Annual Conference, industry leaders shared insights around major trends in the convenience store and grocery segments. John Lofstock, editor-in-chief of Convenience Store Decisions, joined a panel of grocery, c-store and industry experts to explore topics that included convergence of concepts, internet retailing, foodservice, food safety, sustainability and more. Then, our participants engaged in final collaboration sessions to highlight and prioritize how these trends and others create challenges and opportunities in retail and facility management.

For highlights from day three, please watch this video recap:

 

What industry trends are most affecting your business? Let us know in the comments below or by sharing your perspective on social media.

If you missed the conference, you can review highlights at #E360Live, @IntelliStore and @EmersonClimate on Twitter, as well as in our daily blog post and video recaps:

 To learn more about the E360 Annual Conference or to receive the session presentations, email RetailSolutionsMarketing@Emerson.com.

 For more than 20 years, Emerson Retail Solutions has been helping businesses like yours safeguard food, reduce energy consumption, protect the environment and optimize business results. To learn more about our technology solutions and services for retailers, visit our website

Dean Landeche
Vice President of Marketing, Retail Solutions
Emerson Climate Technologies

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