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Three Ways Restaurant Operators Can Realize the Full Potential of Connected Controls

SteveWeiss_2 Steve Weiss | Vice President, Business Development

Emerson Commercial & Residential Solutions

Food safety and quality are critical to foodservice operations, which is why the business case for kitchen connectivity tends to prioritize both. But operators who limit their use case to these factors are overlooking the potential advantages connected controls offer to their bottom line. As I explained in a recent E360 Outlook article, standard (parametric) and embedded (custom) controls with internet of things (IoT) capabilities can also serve as a catalyst for improved operational efficiencies.

Three Ways Restaurant Operators Can Realize the Full Potential of Connected Controls

The integration of standard and embedded controls is common on both the hot and cold sides of kitchen operations in order to regulate temperature and optimize performance. So it’s not a major leap to expand the application of IoT technology to reduce energy, labor and maintenance costs. Here are three ways operators can derive greater cost savings from their connected controls.

1: Reduce energy costs on the cold side

On the cold side, standard controls are typically used in a “set it and forget it” fashion. Yet advances in refrigeration control technology provide for much greater functionalities. Operators can gain real-time insights into system performance and receive alerts when temperature deviations or equipment malfunctions occur. As a result, they can address issues immediately — before they become a drag on system performance, drive up utility bills, and put food quality at risk.

Consider the repercussions of leaving a walk-in door open. This simple act can cause a chain reaction that, at best, reduces the system’s efficiency but at worst, puts the entire inventory at risk. Connected controls can issue an alert when this occurs, allowing an operator to immediately address the oversight.

2: Automate manual processes on the hot side

Embedded controls can also be connected to transform the hot side of a kitchen, such as automating kitchen preparation and implementing important checks on food safety for regulatory compliance. In connected kitchens, these controls can also collect and log Hazard Analysis and Critical Control Points (HACCP) data, minimizing manual steps and improving documentation accuracy.

Large foodservice operators can also use their connected controls to digitally push menu changes from corporate headquarters to stores across their networks. By reducing a complex, labor-intensive process to a few simple steps, these stores can cut labor costs while guaranteeing that their menus and recipes are updated quickly and consistently.

3: Build a more effective maintenance program

Connected kitchens can also provide operators with centralized control of their entire store network — from kitchen equipment to HVAC and lighting systems. With the capabilities afforded by IoT, cloud storage and analytics software, operators can monitor system performance from their hand-held devices. And just as important, they can leverage the insights available at their fingertips to create proactive or condition-based maintenance programs. In this scenario, issues can be detected, anticipated and resolved before they disrupt operations or lead to costly truck rolls.

Getting the most out of your controls

Most refrigeration equipment manufactured in the past seven years is connectable. So for operators, the question shouldn’t be “Can we do this?” but rather, “What do we want to accomplish?” By shifting the conversation to desired outcomes, operators will be better able to make the right strategic investments to gain their desired return.

The key for operators is understanding that there is no “one size fits all” solution for attaining a connected kitchen. The IoT infrastructure should be built to deliver on your desired outcomes, rather than forcing your business objectives to conform to the system architecture. At Emerson, we’re helping restaurant operators of all sizes gain the full potential of connected controls so they can better tackle their most pressing market challenges. Learn how you can get connected by contacting an Emerson representative today.

Connected Kitchens Require Clear Project Scoping and Definition

Paul_Hepperla Paul Hepperla | Vice President, Solutions Integration – Foodservice

Emerson Commercial & Residential Solutions

I recently presented an E360 Webinar that discussed “The Risks and Rewards of Connecting Commercial Kitchens;” this blog is a commentary on aspects of that discussion. Click here to view this session.

According to the Gartner Hype Cycle, the concept of the Internet of Things (IoT) is one that’s full of promise and currently resides in their “peak of inflated expectations” stage. By their estimations, there will be 20 billion connected devices by 2020, and IoT will achieve mainstream adoption nationwide within 5–10 years. Today, however, only 26 percent of U.S. companies are successful with their IoT initiatives; 60 percent believe that while IoT looks good on paper, implementing it is more complex than expected.

In a recent E360 Webinar titled, The Risks and Rewards of Connecting Commercial Kitchens, I explored the current state of IoT in the foodservice sector from both equipment manufacturer and end user perspectives. While many companies are participating in field trials to test the potential business applications of IoT, the majority of these efforts are taking place without a defined strategy or comprehensive understanding of how IoT may fundamentally change their respective business.

From my experience, I’ve found that this lack of direction is the culprit behind most unsuccessful IoT initiatives. Remedying this problem is often as easy as answering a simple question: “What problem are we trying to solve?” Selecting a relevant problem that’s negatively impacting the business or its key stakeholders is a logical start.

But seeking data without regard to what value it can bring is a problem shared by many early IoT efforts. While it’s tempting to let the availability of the technology completely dictate the solution, the result is what I refer to as “the internet of broken things.” So how do we avoid these pitfalls?

In the webinar, I discussed what constitutes a successful IoT strategy and introduced an approach that Emerson refers to as “smart systems.” Smart systems consider the interdependence and relationships between all aspects of a connected offering that includes technology while also factoring in user experiences, business models and the specific markets we’re serving. For example, in foodservice, we often reference the concept of a connected kitchen. Taking a smart system approach to a connected kitchen means understanding various factors:

  • How end users and operators interact and interface with the connected equipment
  • The decentralization of brand control with respect to how operators may interact with equipment, which can complicate data collection
  • The relationship between manufacturer and end user, including the potential for commercializing a service model
  • Manufacturer visibility into equipment performance to allow for continuous design improvements

You can see that even before entering into a discussion of specific technologies, IoT represents a significant transformation in the way foodservice operators conduct business. For manufacturers, it’s an opportunity to gain tremendous insights into their products. But until IoT addresses the most critical problems in the foodservice sector, the opportunities for widespread adoption will be limited. Emerson not only has the technologies to implement connected kitchen solutions, we have a deep understanding of what manufacturers and end users need to create successful IoT programs.

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