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Posts tagged ‘Ron Chapek’

Supermarkets Embrace IoT Revolution

ronchapek_2 Ron Chapek | Director of Product Management/Enterprise Software

Emerson Commercial & Residential Solutions

Grocery store chain owners and managers are embracing Internet of Things (IoT) technologies to monitor the performance of their refrigeration equipment. I was recently interviewed by ACHRNews (the News) to discuss how IoT is transforming supermarket operations; this blog is a summary of that article.

Supermarkets Embrace IoT Revolution

When it comes to refrigeration equipment, supermarket operators are primarily concerned about reliable performance. With an aging generation of qualified contractors retiring and a growing shortage of trained technicians to replace them, ensuring reliable performance is becoming more difficult. It’s not surprising that as a result, grocery store owners and managers are embracing the potential of IoT to proactively monitor the performance of refrigeration equipment.

IoT is helping to fill the technician void by allowing store managers to take immediate action when refrigeration problems arise. Unplanned downtime can be extremely costly, and IoT gives operators the ability to head off issues before they become potential emergencies.

With IoT, supermarket managers are equipped with the knowledge to make quick repairs and prevent future errors, both of which deliver critical benefits that directly impact a store’s profitability and brand reputation:

  • Increased refrigeration system uptime
  • Reduction in revenue and inventory losses
  • Assurance of food safety and quality

Emerson’s ProAct™ Enterprise Software and Services is a leading example of robust IoT technology at work. Utilizing our Site Supervisor facility management controller and connected refrigeration equipment via sensors to cloud-enabled data analytics, ProAct provides alert and setpoint management while allowing grocers to take a more reliable, cost-effective, condition-based maintenance approach to refrigeration — and seamlessly transition to complete facility management of critical systems in individual stores and across the enterprise.

In this way, IoT uncovers deeper insights into how a facility is running, giving store managers the tools to take proactive measures to ensure reliability, maximize energy efficiencies, and consistently deliver optimum food quality and safety.

From an enterprise perspective, IoT allows store operators to compare trending and historic performance data at multiple sites to better optimize a grocery chain’s complete store network. Operators can also evaluate equipment upgrades and retrofits to determine which systems deliver the best performance and determine if there are any opportunities for cost savings.

Having access to preventive maintenance and predictive failure alerts is beneficial to store owners and contractors alike. Instead of performing preventive maintenance at pre-determined time intervals, IoT triggers maintenance activities based on actual system performance — giving contractors critical information to help them decide when to perform service before failures occur.

Connected refrigeration equipment also helps operators and contractors identify other indicators of asset health, including: spikes in energy use, increased compressor vibration and excessive noise — all signs that equipment could soon be at risk for failure. Not only can IoT prevent costly refrigeration downtime, it can also reduce the need for expensive emergency service calls.

For the newer generation of service contractors, IoT provides a plug-and-play capability that helps overcome their knowledge gap. With the abilities to collect and store all system-related information, IoT helps replace contractor reliance on the intelligence passed down from older contractors who are approaching retirement.

Learn how IoT and ProAct Enterprise Software and Services can help transform the efficiencies of your supermarket operations

Going Green Helps C-Stores Grow Bottom Line

ronchapek_2 Ron Chapek | Director of Product Management/Enterprise Software

Emerson Commercial & Residential Solutions

Today’s c-store operators are deploying facility management control systems to meet customer demands for eco-friendly initiatives and improve energy efficiencies. This blog is based on a recent article that described how United Dairy Farmers utilizes Emerson’s Site Supervisor to achieve these goals.

Going Green Helps C-Stores Grow Bottom Line

Appealing to eco-conscious consumers is driving c-stores to implement more sustainable practices. From product offerings and water usage to lighting and energy consumption, c-stores are instituting numerous environmentally friendly initiatives, which are not only attracting customers but also reducing operating costs. United Dairy Farmers (UDF) has experienced the benefits of this strategy firsthand.

With nearly 200 locations in Ohio, Kentucky and Indiana, UDF’s commitment to energy efficiency has produced dividends to their bottom line. This initiative began nearly two decades ago when UDF’s engineering consulting firm, Springridge Partners, installed an Emerson control system in each store to monitor the performance of HVAC, refrigeration and lighting systems. The control systems were set up to alert UDF store managers of any operational concerns, allowing them to take fast preventative maintenance actions and avoid full system failures — thereby saving on product loss, energy and labor costs.

By creating refrigeration setpoints and alarms, store managers receive alerts when a refrigeration system is not operating properly. For example, if case temperatures exceed setpoints, the control system sends an alert to the store manager and maintenance staff, who can then dispatch the appropriate personnel to fix the issue. If compressor temperatures rise or the amperage increases over a short period of time, the system sends alerts of potential compressor failure, giving managers the opportunity to proactively replace it before a downtime incident occurs.

The control system allows UDF and Springridge Partners to determine how much energy the chain is using and make necessary adjustments. One of the first efficiency initiatives they implemented was upgrading the stores’ lighting fixtures to all-LED lighting. Each upgrade of an older UDF store from T-12 florescent lighting to LED delivers nearly 75 percent savings on lighting costs. LED lighting upgrades also reduce associated maintenance and labor costs because lights don’t have to be changed nearly as often.

Recently, UDF upgraded to Emerson’s new Site Supervisor facility control platform in its newest store location in Sharonville, Ohio. This upgrade allows UDF to remotely view the store’s energy usage and investigate consumption variances in real time. Technicians can simply log in to see what’s happening at the store, and then talk to the store manager to decide whether they need a service call. This process also allows employees to make the best use of their time instead of responding to a false alarm.

“The new Emerson Site Supervisor is a continuation of our strategy to integrate technology into our operations. This particular technology will allow our team to be more proactive in addressing issues before they become emergencies, and it allows us to maintain the quality of our products at a very high level,” said Brad Lindner, UDF’s CEO.

What’s more, the system is expected to assist UDF in its plans to implement further reductions in energy usage across its operations.

“By allowing our team to analyze the trend data, we are able to make intelligent decisions regarding setpoints, equipment selections and food quality. We will continue to look for new ways to leverage technology in other areas of our business to increase both awareness and engagement of our staff as a whole,” Lindner said.

Learn more about Site Supervisor and its capabilities to see how it can drive energy efficiency in your operations.

Using Data to Fortify Food Safety

ronchapek_2 Ron Chapek | Director of Product Management/Enterprise Software

Emerson Commercial & Residential Solutions

Emerson’s ProAct™ food quality-report service grants convenience store owners and operators the opportunity to focus on customers’ needs and to build relationships without sacrificing food safety. For more information, watch the video in its entirety.

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For convenience store chains entering the foodservice business, their reputations are built upon their ability to deliver consistently fresh, high-quality, new food offerings. To accurately maintain this freshness and quality, store operators must have the capability to automate the monitoring and reporting of product case and food temperatures.

Formerly, operators would stake their quality and freshness reputations on unreliable and error-prone manual recording and tracking methods. Now, with the help of Emerson’s ProAct food quality-report service, food and case temperatures can be monitored automatically and easily rolled up into daily reports.

ProAct helps operators define the critical control points for their operation. In-case temperature sensors record the refrigerated case temperature data which is then converted into web-based reports that showcase hourly fixture temperatures, giving users the tools to help analyze and verify critical quality indicators easily and effectively.

The daily reports show hourly temperatures for cases, product probes and other monitoring points. Deviations from acceptable thresholds are highlighted in the report, along with defrost cycles and other key information. And since the food quality-report service eliminates the need for manual temperature monitoring, employees are free to focus their efforts on customer service and other aspects of the business that enable increased productivity.

Having access to these detailed reports gives operators the opportunity to manage tedious but critical details, to help ensure the health of their customers and to protect their reputation. ProAct food quality-report service is a positive addition to any food quality control system, including the internationally recognized HACCP methodology.

Pairing the food quality-report service with ProAct alarm management and setpoint management services helps ensure that retailers are maintaining food freshness and quality at every level and allows more focus to be placed on maintaining and developing customer relationships and other critical areas of the business.

How Big Data Can Enhance Sustainability Initiatives

ronchapek_2 Ron Chapek | Director of Product Management, ProAct Enterprise Software Services

Emerson Commercial & Residential Solutions

Today, across nearly all industries, corporations are being held to higher standards for sustainable operations and the food retail industry is no different. For convenience stores, much of the drive to be more sustainable is coming from evolving consumer demands. According to a Nielsen’s 2014 corporate social responsibility survey, 55% of global respondents said they are willing to pay extra for products and services from companies that are committed to positive social and environmental impact — an increase from 50% in 2012 and 45% in 2011.

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An increasingly important tool to help operators enhance sustainability efforts to meet changing consumer demands and government regulations is the gathering of data that can be strategically used to reduce waste, increase efficiency and ensure food freshness and safety. One way to accomplish this is through remote monitoring.

Remote monitoring services collect data from sensors that monitor conditions like products and case temperatures. They also provide real-time performance data on critical store equipment, including insights around energy expenditure, equipment operating condition and health, facility maintenance needs, refrigerant leaks and shrink causes.

With remote monitoring, retailers can also control and monitor facility systems across multiple sites and entire enterprises, giving them the ability to monitor food and maintain efficiency throughout the entire chain.

By leveraging the data gathered via monitoring, companies can not only improve efforts to safeguard food and gain operational efficiency, they can also contribute to sustainability efforts.

For more information, read the full article here.

 

Convenience Store Decisions: Gaining Operational Efficiency from BMS Insight

ronchapek_2 Ron Chapek | Director of Product Management, ProAct Enterprise Software Services

Emerson Commercial & Residential Solutions

As convenience stores continue to evolve to adapt to changing customer demands and infrastructure and facility requirements, operators are under increasing pressure to gain operational efficiencies. Of growing importance in this effort are the intelligent applications that allow operators to effectively use the data gathered by building management systems (BMS) and environmental monitoring systems (EMS).

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The challenge of building intelligent applications is to effectively convert rapidly expanding and disparate data sources into visually insightful, prescriptive, actionable and value-adding graphical interfaces across multiple stakeholder departments with a diverse range of usage and persona types. Historically, the static application data was gathered or delivered late, making it hard to determine the action to take. Now with intelligent applications, you have the ability to make decisions and take actions faster on more current data.

Before you can take advantage of these new intelligent applications there are four building blocks to consider putting in place:

  1. Modern Data Architecture that delivers access to a wide variety of data at high velocity and scale.
  2. Advanced Analytics, the science of using a wide variety of data to understand factors that impact customer experience.
  3. Smart Devices all gathering data and sending it through the architecture.
  4. Real-Time Business making decisions in real-time.

Before you take the first step in your intelligent application, think about the business value. Then you will be in a position to effectively use the data to increase operational efficiencies.

For more information, read the full article in Convenience Store Decisions online here.

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