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Posts tagged ‘Ron Chapek’

How ProAct™ Connect+ Software Manages the Tasks That Matter Most for Retailers

ronchapek_2 Ron Chapek | Director of Product Management/Enterprise Software

Emerson Commercial & Residential Solutions

Today’s supermarket, restaurant and convenience store operators face an increasingly complex retail environment. A recent article in E360 Outlook Product Spotlight demonstrates how the Emerson ProAct Connect+ platform and software modules give you a sharp picture of the most critical facets of your multi-site operations. Click here to read the article in its entirety.

How ProAct™ Connect+ Software Manages the Tasks That Matter Most for Retailers

Seamlessly connect and actively manage your multi-site food retail operations

Today, consumers demand premium food quality, variety and convenience, with an exceptional, consistent shopping experience, regardless of location. Retailers need the tools that can help them quickly adapt to customer preferences and trends, ensure a high level of customer satisfaction, and ensure the quality and safety of their food — in every store within their multi-site network.

That’s why Emerson has leveraged its site management software legacy to develop the next-generation ProAct Connect+ Enterprise Software Suite.

By connecting devices and controllers to the cloud, Connect+ provides near real-time access to a wide range of critical information from anywhere in your multi-site operations to help you immediately track, evaluate and respond to issues — all from one centralized location. Backed by Emerson’s deep domain expertise in refrigeration systems, controls, facility management, data analytics, cloud connectivity and the Internet of Things (IoT), Connect+ helps multi-site retailers achieve their critical customer service and business objectives faster, with less risk, by focusing on the tasks that matter most.

Core software modules address critical operational challenges

The Connect+ platform is a scalable, customizable and robust toolset of software modules that enable multi-site performance optimization by gathering and analyzing a broad range of data about many critical functions, including:

  • Data acquisition: providing secure data acquisition, storage and aggregation
  • System management: helping monitor, manage and optimize performance in key facilities, including refrigeration, HVAC and lighting
  • Advisory management: alerting your enterprise and facility managers of any issues in the network, helping them to quickly view, evaluate and respond to issues or alarm states that could impact your operations
  • Setpoint management: continuously monitoring and optimizing temperature setpoints to help drive energy efficiency and ensure food quality and safety
  • Condition-based maintenance: improving the effectiveness of your maintenance teams by providing both real-time and historic data about equipment performance, helping them detect and address potential problems before they can impact operations
  • Food quality reports: automating reporting of Hazard Analysis and Risk-Based Preventive Controls (HARPC) food safety documentation requirements, helping you demonstrate that you are assuring consistent food quality and safety while minimizing food spoilage and waste
  • Energy management: automatically optimizing energy consumption in your systems and facilities to drive cost savings throughout the enterprise
  • Push updates: informing hundreds or thousands of connected sites and systems about important store or customer service initiatives or technical equipment update information in hours instead of days

Making high-end software easy to use

For all its capabilities, Emerson designed Connect+ to be fast, flexible and secure — and with features such as color-coded network maps, alarm visibility and intuitive navigation — remarkably easy to use.

By connecting devices and controllers to the cloud for comprehensive data management and analytics, ProAct Connect+ provides the architecture, information and intelligence to help you address today’s challenges while scaling to meet tomorrow’s demands. To learn about even more of its capabilities and the user-friendly functionality you can expect from the ProAct Connect+ software suite, read the full E360 Outlook article.

 

[Webinar Recap] Four Best Practices in Enterprise Optimization

ronchapek_2 Ron Chapek | Director of Product Management

Emerson Commercial & Residential Solutions

For large retailers with multi-site store networks, there are significant advantages to using alarm management services and enterprise software — from reducing operational costs and preserving food quality and safety to lowering maintenance costs and improving energy efficiency. In a recent E360 Webinar, Best Practices in Enterprise and Facility Optimization, I talked with Scott Fritz, Emerson’s director of enterprise services & IT operations, about the keys to maximizing performance in these critical areas. View the webinar in its entirety and continue reading to learn more.

The process of managing assets, food inventories, service requirements and energy efficiency at an enterprise level involves a variety of stakeholders, including store managers, service technicians, alarm technicians, facility managers, energy managers and food safety managers. Companies need both the proper tools and strategies to effectively coordinate these resources and manage their collective efforts.

The following four best practices are designed to leverage enterprise software and services to help your company achieve its critical business objectives.

1. Gain a centralized view of operations. Today, multi-site retailers are tasked with managing large asset and equipment portfolios — such as aging HVAC, lighting and refrigeration systems — and an ever-increasing number of “smart” assets connected via the internet of things (IoT). Enterprise software offers a centralized view and management of these critical assets, enabling remote support, user access controls and network-wide broadcast of changes (such as refrigeration and HVAC setpoints and lighting schedules).

By optimizing facilities management and controlling setpoint data, large enterprises — such as a supermarket with 250 sites — can achieve up to $1M annually in operational labor savings.

2. Establish effective alarm management. Keeping a network of sites and their assets performing optimally requires the abilities to mitigate costly failures, save energy, and ensure food safety. But with virtually thousands of issues to sort through at any given time, this is no small task. Alarm management services allow companies to filter out the noise of countless non-essential alarms and prioritize critical issues. These timely and pertinent notifications accelerate issue resolution and prevent their potentially negative consequences.

For example, by avoiding food loss and delaying the “shrink” of perishable items, companies can save more than $2M annually.

3. Enable remote access. Service technicians and maintenance teams are running increasingly lean, with a scarcity of available new talent to replace an aging workforce. Enterprise software enables remote field connectivity to service issues via intuitive software that can be accessed on handheld computers and mobile devices. Having access to this data helps technicians evaluate and troubleshoot issues remotely — often eliminating the need for service calls (i.e., truck rolls) — while serving as a real-time training tool for new technicians.

The reduction of unnecessary truck rolls and service calls across an enterprise can save up to $1.5M annually.

4. Automate setpoint and energy management. Facilities managers are under increasing pressure to meet myriad day-to-day commitments — all while trying to achieve their profitability targets and reduce their liabilities and risks. Enterprise software with predictive analytics capabilities can help automate the compliance of critical operating parameters — such as refrigeration and HVAC setpoints — and deliver insights that facilities managers can leverage to make informed decisions.

By deploying setpoint management tools that ensure continuous commissioning of equipment and establishing processes to maintain optimal energy levels, companies can achieve up to a $2.7M reduction in annual energy spend.

By following these four best practices, companies can transform the productivity, energy efficiency and overall optimization of their enterprise operations. Emerson has the enterprise software, alarm management services and domain expertise to help large supermarket and restaurant chains optimize their multi-site store networks. View this webinar in its entirely to learn more.

 

Transforming Data Into Maintenance Insights

ronchapek_2 Ron Chapek | Director of Product Marketing

Emerson Commercial & Residential Solutions

Today’s supermarket, restaurant and convenience store operators have an abundance of data at their fingertips. Most utilize facility management systems and controls to monitor refrigeration, HVAC, lighting and energy management. These platforms give them ability to respond to alarms that could impact customer comfort and food quality. But alarms are only the “tip of the iceberg” when it comes to this data’s potential usefulness. In a recent E360 article, we discussed how operators can transform this data into maintenance insights.

While many companies spend their time tracking, prioritizing and responding to alarms that need immediate attention, owners and operators have relatively limited visibility into overall operational status. But with deeper analytics of available data, operators can look “beneath the hood” of key systems and gain access to insights that could impact them in the future — insights that could potentially transform maintenance activities from a primarily reactive approach to a more condition-based, analytics-driven model.

The difference between “urgent” and “important”

One way to visualize the role of operational analytics in maintainance activities is by prioritizing maintenance events according to their urgency or importance. Maintenance events and operational decisions can be divided into four basic categories:

  • Don’t roll a truck (no action required)
  • Roll a truck soon (plan to take action)
  • Roll a truck now (take action now)
  • Take steps to improve (address at next scheduled maintenance)

Using the iceberg analogy, urgent issues represent events that you will need to respond to immediately — those that lie above the surface. Below the surface, you’ll find issues where analytics platforms can help operators make maintenance decisions based on their potential business impacts. Analytics can help identify issues that, while not urgent, are highly important — and may have otherwise gone unnoticed.

These insights often reveal areas of improvement that could either be addressed during scheduled service intervals or when the equipment or system condition indicates the need to address a potential issue. Armed with this knowledge, operators can receive advance notice of certain performance issues that may soon impact them.

Drive performance across the enterprise

The role of analytics within a maintenance framework can be extrapolated across an enterprise to maximize its potential. Drawing from a combination of equipment sensors and control system data, performance analytics can provide store operators and enterprise managers deeper insights for:

  • Real-time and historic operating conditions in their facilities and systems
  • Pressure, temperature and energy data to compare to established benchmarks
  • Enterprise- and store-level dashboards and prioritized notifications

For example, analytics allows for display case performance analysis based on temperature sensor data. Data may detect an anomaly in case temperature deviations that, while still within safe ranges, could indicate a larger performance issue. Instead of being notified with an urgent alarm, operators have advance notice to investigate issues at their discretion — and even preempt a potentially larger issue.

Enterprise operational dashboards can also be configured to display these insights and provide managers with visual snapshots of urgent and pending issues across their store networks — even enabling investigation into specific assets in their respective facilities.

If you’re ready to see what lies below the surface of your operational data and realize the true potential of analytics, contact Emerson to speak to one of our enterprise data analytics experts.

 

[New E360 Webinar] Best Practices in Enterprise and Facility Optimization

ronchapek_2 Ron Chapek | Director of Product Management

Emerson Commercial & Residential Solutions

In today’s competitive food retail and foodservice markets, empowering your service teams to provide fast, effective issue resolution can be a true differentiator. In our next E360 Webinar, which will take place on Tuesday, Oct. 29 at 2 p.m. EDT/11 a.m. PDT, we will explain how new enterprise management and collaboration tools can help operators optimize their service teams and implement efficient processes across the enterprise.

Supermarket, convenience store and restaurant operators are faced with a perfect storm of facility management and servicing challenges. As the pool of qualified technicians continues to shrink, those entering the service profession have limited systems knowledge and must quickly learn to navigate an increasingly complex landscape of new technologies and architectures. Simply put, operators need new tools to help their service teams:

  • Process and prioritize alarms per specific geographic regions, areas of responsibility and importance to business success (HVAC, refrigeration, ice machines, beer coolers, etc.)
  • Access the information needed to resolve issues quickly and fix equipment failures on the first attempt

In our next E360 Webinar, I’ll be joined by Pranay Shah, senior technical product owner at Emerson, to discuss how new enterprise software and collaborative community platforms can be combined to prioritize, triage and accelerate issue resolution for both internal service teams and supporting contractor networks. As we explore how to leverage these powerful and intuitive tools to streamline facility management and servicing processes, attendees will learn:

  • How enterprise management software can be tailored to end user roles and responsibilities
  • How these tools can be mapped to specific processes per unique business objectives
  • How alerts are filtered and prioritized to address next most important tasks
  • How service networks and communities enable team collaboration, live chat, video and technical knowledge base access

So if you’re ready to learn how to put these tools to work in your organization — and better optimize the service teams and processes with which you manage them — then register now for this informative webinar and make plans to join us on Tuesday, Oct. 29 at 2 p.m. EDT/11 a.m. PDT.

Supermarkets Embrace IoT Revolution

ronchapek_2 Ron Chapek | Director of Product Management/Enterprise Software

Emerson Commercial & Residential Solutions

Grocery store chain owners and managers are embracing Internet of Things (IoT) technologies to monitor the performance of their refrigeration equipment. I was recently interviewed by ACHRNews (the News) to discuss how IoT is transforming supermarket operations; this blog is a summary of that article.

Supermarkets Embrace IoT Revolution

When it comes to refrigeration equipment, supermarket operators are primarily concerned about reliable performance. With an aging generation of qualified contractors retiring and a growing shortage of trained technicians to replace them, ensuring reliable performance is becoming more difficult. It’s not surprising that as a result, grocery store owners and managers are embracing the potential of IoT to proactively monitor the performance of refrigeration equipment.

IoT is helping to fill the technician void by allowing store managers to take immediate action when refrigeration problems arise. Unplanned downtime can be extremely costly, and IoT gives operators the ability to head off issues before they become potential emergencies.

With IoT, supermarket managers are equipped with the knowledge to make quick repairs and prevent future errors, both of which deliver critical benefits that directly impact a store’s profitability and brand reputation:

  • Increased refrigeration system uptime
  • Reduction in revenue and inventory losses
  • Assurance of food safety and quality

Emerson’s ProAct™ Enterprise Software and Services is a leading example of robust IoT technology at work. Utilizing our Site Supervisor facility management controller and connected refrigeration equipment via sensors to cloud-enabled data analytics, ProAct provides alert and setpoint management while allowing grocers to take a more reliable, cost-effective, condition-based maintenance approach to refrigeration — and seamlessly transition to complete facility management of critical systems in individual stores and across the enterprise.

In this way, IoT uncovers deeper insights into how a facility is running, giving store managers the tools to take proactive measures to ensure reliability, maximize energy efficiencies, and consistently deliver optimum food quality and safety.

From an enterprise perspective, IoT allows store operators to compare trending and historic performance data at multiple sites to better optimize a grocery chain’s complete store network. Operators can also evaluate equipment upgrades and retrofits to determine which systems deliver the best performance and determine if there are any opportunities for cost savings.

Having access to preventive maintenance and predictive failure alerts is beneficial to store owners and contractors alike. Instead of performing preventive maintenance at pre-determined time intervals, IoT triggers maintenance activities based on actual system performance — giving contractors critical information to help them decide when to perform service before failures occur.

Connected refrigeration equipment also helps operators and contractors identify other indicators of asset health, including: spikes in energy use, increased compressor vibration and excessive noise — all signs that equipment could soon be at risk for failure. Not only can IoT prevent costly refrigeration downtime, it can also reduce the need for expensive emergency service calls.

For the newer generation of service contractors, IoT provides a plug-and-play capability that helps overcome their knowledge gap. With the abilities to collect and store all system-related information, IoT helps replace contractor reliance on the intelligence passed down from older contractors who are approaching retirement.

Learn how IoT and ProAct Enterprise Software and Services can help transform the efficiencies of your supermarket operations

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